Shristy Singh
Senior Quality Compliance Analyst
Bangalore
Summary
Meticulous individual with experience in assessing and improving product quality. Proven track record of working with cross-functional teams to identify quality issues and develop effective solutions. Expert in implementing quality systems and processes to ensure best quality practice. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans, and scripts. Dedicated to analyzing and resolving defects.
Overview
8
8
years of professional experience
2
2
Certificates
2
2
Languages
9
9
years of post-secondary education
Work History
Senior Quality Assurance Analyst
Amazon Development Centre
Bangalore
06.2023 - Current
- Working as QA for European region under Extended Producer Responsibility (EPR)
- Identified areas of improvement in existing QA processes through continuous analysis of current practices
- Troubleshot to identify issues, determine cause of problem and facilitate solution to restore processes
- Report violations of rules, regulations, policies, and procedures by evaluating or recommending initiation of investigative and corrective procedures
- Analyze quality and performance trends to provide recommendations and action plans for improvement
- Documented detailed reports summarizing all test activities including results and errors found.
- Conducted regular risk assessments to proactively identify potential issues affecting product quality or release timelines.
- Streamlined QA processes for efficiency, resulting in faster product releases to market.
- Mentored junior QA analysts, fostering culture of continuous improvement and knowledge sharing within team.
- Led efforts to establish consistent QA methodology, resulting in greater consistency and predictability in project outcomes.
- Established strong relationships with cross-functional teams, promoting effective communication and collaboration throughout organization
- Streamlined QA processes for efficiency, resulting in faster product releases to market
Senior Compliance Associate
Amazon Development Centre
Bangalore
03.2021 - 05.2023
- Provided guidance and mentorship to junior associates to ensure project completion
- Led problem-solving sessions using analytical and creative techniques to reach compelling results and create solutions
- Adhered to quality and service standards to support operational goals
- Supported strategic growth objectives for risk management and operational efficiency angles
- Maintained high level of accuracy in data entry and database management
- Evaluated current systems and identified opportunities for streamlining operations.
- Streamlined compliance review process for more efficient risk assessments and audits.
- Evaluated third-party vendors'' adherence to company policies, reducing exposure from external sources of risk .
- Coordinated responses to regulator inquiries or investigations, minimizing penalties or sanctions related to non-compliance findings
- Evaluated third-party vendors'' adherence to company policies, reducing exposure from external sources of risk
Corporate Credit Manager
Axis Bank Ltd
Kolkata
12.2019 - 03.2021
- Managed preparation of annual credit reviews for existing customers as required by company policy
- Scrutiny of pre and post sanction documents such as sanction letter, loan agreement, mortgage and hypothetical documents, MOE, BO Declaration, Undertaking, Financials etc
- Allocation of drawing power to borrowers
- Provided support for audit inquiries related to corporate credit management practices
- Ensure that collateral and stocks are fully insured
- Analyzing unit and collateral inspection reports
- Monitored customer payment performance against contract terms to identify potential risks or opportunities for improvement
- Provided guidance on collection activities including legal action if necessary
- Interfaced with external vendors such as banks, insurance companies or attorneys when needed
- Analyzed customer financials, creditworthiness and payment history for new account set up.
- Optimized credit approval and collection processes, improving operational efficiencies by over 5%
- Conducted periodic portfolio reviews to assess overall credit quality and adherence to set risk parameters, recommending corrective actions as required
- Collaborated with sales teams for conducting thorough due diligence on prospective clients, safeguarding company from potential bad debts
Office Assistant
Triveni Educational Society
Patna
11.2015 - 02.2018
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel
- Greeted visitors in professional manner and provided assistance when necessary
- Performed data entry tasks with accuracy and speed utilizing MS Office applications such as Word, Excel, PowerPoint
- Organized and maintained filing systems to ensure efficient document retrieval
- Provided customer service support via phone or email inquiries related to products or services offered by organization
- Scheduled appointments, maintaining calendars for personnel.
- Managed over 100 customer calls per day.
- Streamlined communication between departments for better collaboration and increased productivity.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining clean workspace.
Education
MBA in Banking and Finance -
Manipal Academy of Higher Education
Bangalore, Karnataka 07.2020 - 04.2022
Post Graduate Diploma in Banking and Finance -
Manipal Academy of Higher Education
Bangalore, Karnataka 06.2018 - 06.2019
Bachelor of Business Management -
Arcade Business College
Patna, Bihar 07.2012 - 08.2015
Intermediate in Commerce -
Indian Public School
Hajipur, Bihar 05.2010 - 04.2012
High School -
St. Joseph's Public School
Samastipur ,Bihar 03.2009 - 03.2010
Skills
Risk Assessmentundefined
Certification
Mutual Fund Distributors Certification Examination, National Institute of Securities Market (NISM), 2018
Timeline
Senior Quality Assurance Analyst
Amazon Development Centre
06.2023 - Current
Senior Compliance Associate
Amazon Development Centre
03.2021 - 05.2023
MBA in Banking and Finance -
Manipal Academy of Higher Education
07.2020 - 04.2022
Corporate Credit Manager
Axis Bank Ltd
12.2019 - 03.2021
Post Graduate Diploma in Banking and Finance -
Manipal Academy of Higher Education
06.2018 - 06.2019
Office Assistant
Triveni Educational Society
11.2015 - 02.2018
Bachelor of Business Management -
Arcade Business College
07.2012 - 08.2015
Intermediate in Commerce -
Indian Public School
05.2010 - 04.2012
High School -
St. Joseph's Public School
03.2009 - 03.2010
Personal Information
Date of Birth: 05/11/1994
Personal Information
Date of Birth: 05/11/1994
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