Shritima Chauhan

TDI International is Channel Partner of e-commerce giant Alibaba.com. TDI is a Service Provider for Alibaba.com and is responsible for onboarding of Alibaba GGS Members.

Responsibilities:

• Developed and updated tracking spreadsheets for process monitoring and reporting.
• Evaluated staff performance and provided training to address inefficiencies.
• Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
• Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
• Developed training materials, SOPs and work instructions to supplement new team member onboarding.
• Led process improvement projects to help operations meet and exceed quality standards and reduce inefficiency.
• Hosted Webinars for product demonstrations and promoted features to clients.

BizAmps is B2B marketing consultancy based out of India specializing in Lead generation via LinkedIn and e-mail marketing.

Responsibilities:

• Reached out to potential customers via telephone, email and in-person inquiries.
• Collaborated with sales and marketing departments to support business objectives and client acquisition.
• Collaborated with sales and marketing departments to support project rollout.
• Created reports and presentations detailing business development activities.
• Negotiated, prepared and signed contracts with clients.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.

TDI is the pioneer of organized Airport Advertising in India and has the largest network of Outdoor Advertising inventory in the country along with Online Branding & Promotions associated with Digital Wing of TDI-MAD responsible for Digital Marketing.

Responsibilities:

• Provided in-house training (Product Training, Process Training, Sales Training & Service Trainings) to new employees concerning maintenance of standardized training approaches.
• Provided Alibaba.com Platform Training via Online Webinars, Seminars and Offline Workshops to Existing Clients of Alibaba.com Members.
• Developed and delivered up-to-date training information to enhance employee performance & efficiency.
• Developed and implemented lesson plans and teaching aids such as reference materials and videos for use in later courses or by remote learners.
• Conducted exams, reviewed and sent results to Leaders.
• Organized Seminars, Participated in B2B Trade shows and Marketing Events to acquire New Clients.
• Lead Management, Acquiring Data using Alibaba.com CRM and distributed accordingly to respecting locations of India.

Médecins Sans Frontières also known as Doctors Without Borders, is an international humanitarian medical non-governmental organization providing aid in conflict zones and in countries affected by endemic diseases

Responsibilities :

• Tele-Facing - Connecting with HNI clients for Projects running in Areas with no medical access for Support and Fund Raising.
• Researched and identified potential donors.
• Developed, updated and maintained database of existing and potential customers
• Composed grant proposals and fundraising newsletters to raise capital for non-profit organizations.

Effort BPO Limited operates as a business process outsourcing company. Worked for ZigWheels.com - an automotive website base which provides information on automotive industry news, reviews and advice to consumers

Responsibilities:

• Provided information to consumers of Automobiles like - specifications, prices, upcoming launch, dealers contact
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Maintained up-to-date knowledge of product and service changes.