Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
Personal Information
Birthday
Spouse Name
Disclaimer
Timeline
Generic
SHRIVATHSA YADIYALA

SHRIVATHSA YADIYALA

Bengaluru

Summary

To work in a challenging position to which education, skill and abilities can be utilized and expanded, be a part of the team that dynamically work towards the growth of the organization and satisfaction thereof. Giving full attention to what other people are saying, taking time to understand the points being made, asking a question as appropriate, interrupting at inappropriate times. To attain the peak of success with hard work and potential. To yield better work perspective to the organization and a competitive working environment to subordinates with full encouragement and whole-hearted participation.

Overview

11
11
years of professional experience
10
10
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

Operation Manager(Level-4)

Amazon Corporation
Bengaluru
6 2022 - Current
  • Process Management: Design, implement, and optimize operational processes to improve efficiency and effectiveness
  • Resource Allocation: Allocate resources effectively to ensure smooth operations and meet business objectives
  • Team Leadership: Leading 25+ employees and motivate teams to achieve operational goals, established work environment
  • Quality Control: Ensure that products or services meet quality standards and customer expectations
  • Risk Management: Identify potential risks to operations and develop strategies to mitigate them
  • Performance Monitoring and Reporting: Monitor key performance indicators (KPIs) and generate reports to track operational performance and identify areas for improvement
  • Technology Adoption: Identify and implement technology solutions to streamline operations and improve productivity
  • Training and Development: Provide training and development opportunities for staff to enhance their skills and capabilities
  • Communication: Communicate effectively with stakeholders at all levels of organization to align operational activities with strategic objectives.

Assistant Manager

Wipro Ltd.
Bengaluru
01.2017 - 06.2022
  • Mapping clients’ requirements and coordinating in implementing processes in line with pre-set guidelines
  • Creating Production, utilization, shrinkage and other KPI reports, analyzing various reports and proving proper information and feedback to team members and leads
  • Administering overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
  • Managing service operations for rendering quality and providing first line customer support by answering queries & resolving their issues, ensuring minimum TAT and accuracy
  • Setting out quality standards for various operational areas, ensuring a high- quality customer experience, while adhering to SLAs and work processes; creating awareness for driving the projects and process improvement strategy & methodology, ensuring maximum operational efficiency
  • Participating in calls with clients to understand expectations, provide feedback & reports and resolving queries or escalations; identifying, facilitating & implementing process improvement initiatives to improve efficiency
  • Reporting team’s performance, customer feedback and daily activities to manager, maintaining relationships with other departments & onshore teams; monitoring & managing leaves, attendance, breaks, attrition, so on for team
  • Executing people's management with particular emphasis on maximizing performance of those that work for them
  • Providing leadership, training, coaching, and guidance to junior Team Members.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience
  • Developed strategy to increase sales and drive profits
  • Made hiring recommendations to increase company's productivity and profitability with quality workers

Account Assistant

PENTAGON EDUCATIONS AND MANAGEMENT SERVICE
Mysore
11.2013 - 08.2015
  • Daily recording of business transaction.
  • Accounting for cash transaction.
  • Maintaining sales and cash receipts journals.
  • Maintaining general ledger.
  • Preparing bank reconciliation statement.
  • Educated colleagues on best accounting practices through training sessions or one-on-one guidance, fostering knowledgeable team capable of handling complex tasks efficiently
  • Matched purchase orders with invoices and recorded necessary information
  • Maintained account accuracy by reviewing and reconciling checks monthly

Education

Master of Business Administration (Finance) - Finance

S.E.A College of Engineering & Technology
Banglore, Karnataka
06.2011 - 05.2013

Bachelor of Business Management(BBM) -

Tunga Mahavidyalaya
Shivamogga, Karnataka
10.2007 - 05.2010

Secondary School(XII) -

Govt. Pre-University College
Udupi, Karnataka
06.2005 - 05.2007

10th -

Government Junior College
Udupi, Karnataka
01.2002 - 05.2005

Skills

People Managementundefined

Certification

Tally 9.2

Accomplishments

  • Started my career as an Associate, after 3 months my role was changed to QPOC (quality analyst).
  • Completed FLM (First Line Management) Training and successfully became FLM certified by clearing assessment.
  • Moved as Acting Spa lead.
  • Got appreciated by clients, managers and Leads for my dedication towards work.
  • Got an A + rating in yearly appraisal for all 3 years.
  • Secured Best performer award and GEM award for the product quality and highest proportion.
  • Secured overall performer award for the production and extra initiatives.
  • Certified as an excellent performer in the workplace for the quality deliverables.
  • Certified as the best contributor for short term learning and team work.

Personal Information

  • Father's Name: Jagadish Yadiyala
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Birthday

02/06/1990

Spouse Name

Supriya Vathsa

Disclaimer

I, Shrivathsa, hereby declared that the information contained herein is true and correct to the best of my knowledge and belief.

Timeline

Assistant Manager

Wipro Ltd.
01.2017 - 06.2022

Account Assistant

PENTAGON EDUCATIONS AND MANAGEMENT SERVICE
11.2013 - 08.2015

Master of Business Administration (Finance) - Finance

S.E.A College of Engineering & Technology
06.2011 - 05.2013

Bachelor of Business Management(BBM) -

Tunga Mahavidyalaya
10.2007 - 05.2010

Secondary School(XII) -

Govt. Pre-University College
06.2005 - 05.2007

10th -

Government Junior College
01.2002 - 05.2005

Operation Manager(Level-4)

Amazon Corporation
6 2022 - Current

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