Summary
Overview
Work History
Education
Interests
Timeline
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SHRIYA G

Mumbai

Summary

Versatile individual able to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success and ready to learn more to advance professionally.

Overview

13
13
years of professional experience
4
4
Languages

Work History

Head – Customer Support and Sales

Ayuda Clothing – House of Ayuda
06.2024 - Current
  • Leading a team of 18 people, checking their daily work, and helping them when needed.
  • Taking care of customer complaints and making sure problems are solved quickly.
  • Looking after all online sales and making sure sales targets are achieved.
  • Working closely with the warehouse and quality check teams to make sure orders are packed and sent properly.
  • Making sure customers have a smooth and happy experience from order to delivery.
  • Finding areas where the team or process can improve and sharing ideas to fix them.
  • Sharing simple reports with the management about team work, customer feedback, and sales updates.

Key Account Manager

Delhivery Limited (Logistics Company)
11.2023 - 05.2024
  • Job Summary - As a Key Account Manager at Delhivery, I played a pivotal role in managing client relationships and ensuring the smooth delivery of logistics services. I was responsible for overseeing a portfolio of key accounts such as Apple, Lenovo, Atomberg, Wakefit, Whirlpool, Bonkers Clothing, and Logistics Aggregators serving as the primary point of contact for client inquiries, issues, and requests. My role involved collaborating with internal teams to meet client needs, resolve problems, and drive business growth.
  • Key Responsibilities:
  • I cultivated and maintained strong relationships with clients, serving as their primary point of contact for inquiries and issues.
  • I addressed client concerns and issues promptly and effectively, implementing proactive measures to prevent potential problems and ensure client satisfaction.
  • I resolved 500+ tickets on a daily basis.

Head - Customer Support & Sales

SellPro Commerce Private Limited – Ministry Of Nuts
12.2021 - 10.2023
  • Built a team of 5 people and trained them for hardcore sales & support.
  • Responding to customer queries in a timely and accurate way, via chat, email or phone (On Average Daily 200+ queries, 15+ Refund Cases & Operational Complaints tools used BiteSpeed and Basecamp)
  • Improvised the operational efficiency by 10% in last quarter to clear all the pending undelivered orders cases.
  • Identifying customer needs and helping customers use specific features. (Converted 750+ prospects into customers in last 3 months by guiding and sharing information about products & offers as per their need)
  • Improved effectiveness of marketing campaign by 50% by sharing insights about technical communication error in promotional campaigns and feedback from the customers.
  • Maintain the company’s Google Rating at the highest level in the category (5000+ positive reviews & 4.7 google rating) by managed to convert 500+ 1-Star & 2-Star negative reviews into positive.

Customer Relationship Manager

Captain's Farm
06.2020 - 10.2021
  • Building and maintaining profitable relationship with key customers.
  • Giving startup business to achieve new clientele for business generation.
  • Resolving customer complaints quickly and efficiently.
  • Keeping customers updated on the latest offers and products in order to increase sales. Overseeing the relationship with customers handled by my team.

Business Development Manager

Edgecube Private Limited
06.2015 - 03.2020
  • Led core sales team, reported directly to the board, and played a pivotal role in driving sales initiatives and achieving organisational objectives.
  • Spearheaded the sales of exhibition design, execution, and marketing support services, consistently delivering results that exceeded expectations.
  • Successfully identified and cultivated key accounts nationwide, driving startup business growth and achieving new clientele.
  • Established strong personal connections with industry leaders to onboard new business and foster business growth.
  • Demonstrated ability to deliver compelling presentations, conduct client visits, and execute marketing support campaigns to drive sales.
  • Consistently exceeded sales targets by identifying new opportunities and implementing cross-selling strategies to enhance business growth.

Telecaller

Vikram Buildwell
06.2012 - 12.2013
  • Calling list of customers to classify hot and cold customer segments. Email campaigns and tele-promotions for the company's products.
  • Setting up meeting with customers and extending support to the field sales force.

Education

Bachelor of Arts -

SNDT

Interests

Cooking, Dancing, Travelling & Listening to Music

Timeline

Head – Customer Support and Sales

Ayuda Clothing – House of Ayuda
06.2024 - Current

Key Account Manager

Delhivery Limited (Logistics Company)
11.2023 - 05.2024

Head - Customer Support & Sales

SellPro Commerce Private Limited – Ministry Of Nuts
12.2021 - 10.2023

Customer Relationship Manager

Captain's Farm
06.2020 - 10.2021

Business Development Manager

Edgecube Private Limited
06.2015 - 03.2020

Telecaller

Vikram Buildwell
06.2012 - 12.2013

Bachelor of Arts -

SNDT

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SHRIYA G