Shriya Joshi
Pune
Summary
Dynamic Counsellor and Therapist with extensive experience at Kalpavriksha Wellness, specializing in cognitive behavioral therapy and psychosocial counseling. Proven ability to foster emotional resilience and develop effective treatment plans, enhancing client well-being. Adept at conflict resolution and committed to continuous professional development, ensuring the highest standards of care and support. Passionate counselor committed to helping clients work toward healing and self-sufficiency while emphasizing personal strengths. Honest and disciplined professional with several years of comprehensive experience in residential and outpatient care. Impeccable communicator possessing ethical decision-making abilities. Compassionate Counselor focused on helping patients overcome personal obstacles. Diligent and resourceful professional with several years of hands-on experience diagnosing issues and cultivating personalized treatment plans. Comfortable working either autonomously or in team-based setting to resolve issues.
Overview
2026
2026
years of professional experience
Work History
Counsellor, Therapist
Kalpavriksha Wellness
Baner
01.2024 - Current
- Self – employed at Kalpavriksha Wellness at Baner Branch, Pune as a Counsellor, Therapist
Counsellor
Dr. Isha Jha
Pune
04.2015 - Current
- Worked with Dr Isha Jha as a Counsellor for teenagers and Adults
- Provided crisis intervention services for individuals in need of immediate assistance.
- Utilized evidence-based practices such as Cognitive Behavioral Therapy and Dialectical Behavioral Therapy.
- Provided individual and group counseling sessions for clients.
- Assisted clients in developing healthy coping skills that could be used during times of stress or difficulty.
- Implemented therapeutic techniques such as cognitive-behavioral therapy, dialectical behavior therapy, and mindfulness training into practice.
- Established collaborative relationships with parents and guardians in order to provide effective care for their children.
- Utilized creative approaches such as art therapy or music therapy when working with clients who have difficulty expressing themselves verbally.
- Developed treatment plans to address client needs.
- Researched best practices in the field of counseling in order to stay current on evidence based treatments.
- Coached clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
- Facilitated communication between school personnel, parents and guardians, therapists, psychiatrists, and other professionals involved in the student's care.
- Collaborated with multidisciplinary teams, including psychiatrists, social workers, physicians, and other professionals.
- Created an environment that was safe, supportive, and conducive to learning for all students.
- Provided individual and group counseling to guide clients in areas of social and emotional needs.
- Developed and implemented treatment plans based on client assessments and needs.
- Facilitated workshops and seminars on mental health awareness, stress management, and coping strategies.
- Advocated for clients' needs within their families, workplaces, and educational institutions.
- Conducted individual and group counseling sessions to address mental health issues, career concerns, and personal development.
- Engaged clients in goal-setting and action planning to promote personal growth and positive life changes.
- Provided supervision and mentorship to junior counselors and counseling interns.
- Maintained confidential client records and case notes in compliance with ethical standards and legal requirements.
- Documented patient progress through counseling and interaction.
- Conducted psychoeducational assessments to evaluate learning disabilities, ADHD, and other cognitive impairments.
- Engaged in continuous professional development to stay informed about the latest counseling techniques and theories.
- Monitored client progress through regular follow-up sessions and adjusted treatment plans as necessary.
- Designed and implemented prevention programs targeting substance abuse, bullying, and other social issues.
- Offered consultation services to organizations on creating mentally healthy workplace environments.
- Conducted outreach programs to raise awareness about mental health services and resources available in the community.
- Followed appropriate methodology to deliver optimum counseling meeting individual needs.
- Helped couples work through serious issues and restore relationships or part amicably.
- Assisted clients with developing relevant skills to improve functionality in social, educational and vocational situations.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Incorporated different treatment methodologies and evidence-based practices to meet clients' specific needs.
- Counseled clients physical, mental factors impacting personal success.
Operations Manager
Ting Ting Foods
01.2024 - 05.2025
- Partnering a Cloud Kitchen under the name of Ting Ting Foods.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Performed cost analysis for various projects to determine budget requirements.
- Addressed customer concerns with suitable solutions.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Planned delivery routing, team workflows, and promotional initiatives.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Presented performance and productivity reports to supervisors.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Collaborated with team leaders on quality audits.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Built strong operational teams to meet process and production demands.
- Negotiated contracts with vendors and service providers, securing favorable terms.
- Tracked and replenished inventory to maintain par levels.
- Analyzed and controlled materials, supplies and equipment operational expenses.
- Oversaw financial management, budget management, accounting and payroll activities.
- Delegated work to staff, setting priorities and goals.
- Formed and sustained strategic relationships with clients.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Monitored progress by establishing plans, budgets and measuring results.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Assistant OT and Play Therapist
Dr. Puja Dhande
Pune
06.2018 - 12.2024
- Worked with Dr. Puja Dhande as an assistant OT and Play Therapist for Children with Autism Spectrum Disorder
- Organized recreational activities designed to increase strength, endurance, coordination, balance and motor planning abilities.
- Implemented sensory integration techniques to reduce anxiety levels and promote relaxation in children with autism or ADHD.
- Assisted in developing leisure programs tailored to the interests of the patient.
- Performed ergonomic assessments and provided recommendations for modifications in work environment.
- Conducted functional capacity evaluations to determine areas of need in daily living skills and activities of daily living.
- Used play therapy techniques to encourage developmentally appropriate behaviors in children with special needs.
- Collaborated with other healthcare professionals to ensure best outcomes for the patient.
- Educated families about therapeutic activities that can be done at home to help improve the patient's functioning.
- Developed individualized intervention plans for each patient based on their needs and goals.
- Provided occupational therapy assessment and treatment to pediatric patients with physical, cognitive, emotional, and social impairments.
- Selected effective treatment plans in line with personal goals for home, school, or work life.
- Participated in professional development opportunities to stay current with occupational therapy best practices.
- Implemented therapeutic interventions to improve fine motor skills and hand-eye coordination.
- Provided emotional support to patients adjusting to new cognitive and physical limitations.
- Advocated for patients to receive necessary services and supports within their community.
- Educated patients and families on coping strategies and resources for managing chronic conditions.
- Developed and implemented wellness programs aimed at prevention and health maintenance.
- Designed and led occupational therapy programs for pediatric populations to support developmental milestones.
- Led training sessions for caregivers and healthcare staff on safe and effective patient handling techniques.
- Consulted with patients to assess conditions, obtain histories and discuss objectives.
- Utilized evidence-based practices to guide clinical decision-making and intervention strategies.
- Utilized sensory integration techniques to assist patients with sensory processing disorders.
- Applied cognitive-behavioral strategies to support mental health and emotional well-being.
- Facilitated group therapy sessions focusing on social skills and community reintegration.
- Coordinated with educational teams to support students with disabilities in academic settings.
- Educated patients and families to help understand disease process, injury and limitations.
Deputy Manager
HDFC Bank
Mumbai
06.2004 - 09.2009
- Bank account opening, Fixed Deposits, Closure of accounts, Breaking of fixed deposits, Locker Operations-Branch Banking operations, Handling Direct banking channels, Dealing with Investments-mutual funds.
- Handling cash transactions, DD, Pay order issuance, Internal Transfers, Inward / Outward clearing cheques, High value cheques, Outstation cheques, CBDT Collection and RTGS.
- Handling trade and forex transactions like Imports, Exports, Issuing of LC and Bank guarantees, Telegraphic transfer, Forex plus card, FCY cash transaction and Issuance of Forex drafts at Branch level.
- Handling procedures pertaining to KYC and Audit Compliance.
- Solving Customer Queries regarding cheques and trade transaction. Handling queries pertaining to Customer Relationship Management and other service issues via mail and phonebanking.
- 58 Months
- Implemented quality control measures to uphold company standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created processes for handling customer complaints effectively.
- Coordinated with other departments to ensure smooth functioning of activities.
- Provided guidance and support to team members to help them achieve goals.
- Maintained records of all operational activities for future reference.
- Monitored daily operations and ensured compliance with company policies and regulations.
- Worked closely with customers to understand needs and resolve diverse issues.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
Supervisor
Crystal Freight Forwarding
Mumbai
- Coordinating with overseas agents regarding custom clearance of Export - Import shipments.
- Liasoning with Custom House Agents (CHA) and Banks for release and delivery of the Shipment.
- 6 Months
Operations Manager
Tatva Leadership
- Worked as an operations manager in Tatva Leadership
Education
Learning Disability
St.Teresas College
Ernakulum Kerala04-2025
Behaviour Modification
Sensable Child
New Delhi India03-2025
Diploma - Child Psychology
ASHA -The Hope Bangalore
01.2023
Play Therapy for Children with Special Needs
National Association for Play Therapy India
01.2021
Certificate Courses - Metaphor Therapy, EFT Therapy, Family Constellation, Dream Analysis, Aura Cleansing, Past Life Regression, Karma Healing
01.2018
Diploma - Counselling, Anger Management, Transactional Analysis
Heart to Heart Counselling Center, Mumbai
Mumbai01.2015
Certificate Course - Composite Liberal Arts
Symbiosis Liberal Arts
01.2012
M Com -
Mumbai University
01.2006
B.Com -
D.G Ruparel College
01.2004
HSC -
D.G Ruparel College
01.2001
SSC -
V N Sule Guruji
01.1999
MA - Psychology
IGNOU
Skills
- COMPUTER SKILLS
- Software Packages: MS Office XP Professional and Computer graphics
- Banking Software: Finware and FCC
- Certificate Courses in Italian Cuisine, Mexican Cuisine
- Played Cricket at State level and currently participate in Womens tournaments in Pune
- Psychosocial counseling
- Therapeutic communication
- Adolescent counseling
- Learning disability awareness
- Behavior monitoring
- Mental health support
- Parenting skills educator
- Adolescent development
- Family therapy background
- Peer counseling
- Counseling
- Client counseling
- Grief counseling
- Cognitive behavioral therapy (CBT)
- Adept at conflict resolution
- Exceptional problem solver
- Motivational interviewing
- Assertiveness training
- Substance abuse counseling
- Therapy
- Client needs assessment
- Group facilitation
- Emotional resilience training
Extracurricular Activities
Since my childhood I have believed that health is wealth and so I have always been associated with various sports and social activities in school and college. I have represented the University of Mumbai in the year 2001-2002, 2002-2003 in the cricket tournaments held at Chennai and Indore respectively. Cricket has inculcated in me not just the sportsman spirit but has also made me a stronger person who can even work under pressure. With cricket I have always understood that team comes first, and through the collective efforts attainment of personal goals is the key to overall development.
Awards
Won Inter-State University cricket tournament 2001-2002 and 2002-2003, Won first prize for Small Ticket Loans contest in HDFC Bank
Timeline
Counsellor, Therapist
Kalpavriksha Wellness
01.2024 - Current
Operations Manager
Ting Ting Foods
01.2024 - 05.2025
Assistant OT and Play Therapist
Dr. Puja Dhande
06.2018 - 12.2024
Counsellor
Dr. Isha Jha
04.2015 - Current
Deputy Manager
HDFC Bank
06.2004 - 09.2009
Supervisor
Crystal Freight Forwarding
Operations Manager
Tatva Leadership
Learning Disability
St.Teresas College
Behaviour Modification
Sensable Child
Diploma - Child Psychology
ASHA -The Hope Bangalore
Play Therapy for Children with Special Needs
National Association for Play Therapy India
Certificate Courses - Metaphor Therapy, EFT Therapy, Family Constellation, Dream Analysis, Aura Cleansing, Past Life Regression, Karma Healing
Diploma - Counselling, Anger Management, Transactional Analysis
Heart to Heart Counselling Center, Mumbai
Certificate Course - Composite Liberal Arts
Symbiosis Liberal Arts
M Com -
Mumbai University
B.Com -
D.G Ruparel College
HSC -
D.G Ruparel College
SSC -
V N Sule Guruji
MA - Psychology
IGNOU
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