Advised prospective students on suitable professional and executive education programmes, based on their academic and career goals.
Conducted detailed programme consultations through inbound and outbound calls, emails, and virtual meetings.
Maintained accurate records of student interactions using CRM tools (e.g. Salesforce, spreadsheets, and databases).
Provided continuous support and guidance to enrolled students, ensuring high retention and satisfaction.
Achieved enrolment and application targets by analysing feedback from prospects and students to enhance programme offerings and delivery, including effective cross-selling of relevant programmes.
Sales Counselor
Coding Invaders
Work From Home
07.2022 - 04.2023
Engaged prospects via phone, converting leads into sales and fostering long-term relationships.
Maintained close contact with interested prospects to enhance conversations and customer experience.
Analyzed competitor programs to refine sales strategies and increase effectiveness.