Shriya Pandey
Varanasi
Summary
I am highly motivated and results-driven banking professional experienced in cash handling, transaction management and customer service and also Promoting bank products and services to drive revenue and customer loyalty. And also I am Persuasive communicator analytical in solving customers' problems and also a highly-motivated employee with desire to take on new challenges. On the sales front,my consultative approach allows me to understand the needs and challenges of a clients and it enables me to offer tailored solutions that drive values and foster long-term relationships.
Overview
6
6
years of professional experience
Work History
Counselor Intern
TROUNCE SPOKEN ENGLISH INSTITUTE
Varanasi
04.2017 - 08.2018
- Consulted with students to assess them for the enrollment in courses.
- Also explained the benefits and importance of spoken english and personality development courses and help them for the enrollment.
Financial Advisor
BAJAJ CAPITAL
Varanasi
09.2018 - 02.2019
- Consulted with clients to assess and meet short- and long-term financial goal.
- Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
- Interviewed clients to determine income, expenses, financial objectives and risk tolerance in order to develop successful financial plans.
- Advised customers on advantages and disadvantages of different product decisions in alignment with individual needs.
Assistant Manager
KOTAK MAHINDRA BANK
VARANASI
05.2022 - Current
- Managed daily operations of branch including all the financial transactions and service request.
- Resolved customer requests promptly, providing courteous services to optimize workflow.
- Helped customers find specific products, answered questions and offered product advice.
- Handled customer problems and requests with knowledgeable and speedy service.
- Met or exceeded sales objectives on consistent basis.
- Reached out to new and potential customers to promote bank offerings.
- Built relationships with new and existing customers by personally interviewing to identify needs and preferences and delivered products and services that fit customer perfectly.
- Managed branch sales, customer service, finances and record keeping.
Education
Bachelor of Commerce - Accounting And Finance
Mahatma Gandhi Kashi Vidhyapeeth University
Varanasi05.2019
Intermediate - Accounting
Arya Mahila Nagarmal Murarka Model School
Varanasi03.2016
High School Diploma -
Guru Nanak English School
Varanasi03.2014
MBA - Human Resources Management
Narsee Monjee Institute of Management Studies
MumbaiSkills
- Check Processing
- Customer Service
- Cash Handling
- Customer Complaint Resolution
- Customer Satisfaction
- Service Request
- Good Communication Skills
- Generating new business leads
- Building relationship with clients
Certifications
- Advance diploma in professional accounting
- CCC certified
- Advance diploma in computer applications.
- Certifications in contribution of business in the branch.
- Got intership certificate in change maker.
Languages
English
Proficient
C2
Hindi
Proficient
C2
Timeline
Assistant Manager
KOTAK MAHINDRA BANK
05.2022 - Current
Financial Advisor
BAJAJ CAPITAL
09.2018 - 02.2019
Counselor Intern
TROUNCE SPOKEN ENGLISH INSTITUTE
04.2017 - 08.2018
Bachelor of Commerce - Accounting And Finance
Mahatma Gandhi Kashi Vidhyapeeth University
Intermediate - Accounting
Arya Mahila Nagarmal Murarka Model School
High School Diploma -
Guru Nanak English School
MBA - Human Resources Management
Narsee Monjee Institute of Management Studies
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