MS office
Shriyanka Sharma
Assistant Manager
Bengaluru,Karnataka
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
Work History
Assistant Manager
Genpact India Private Limited
04.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Management Trainee
Genpact India Private Limited
10.2022 - 03.2024
- Gained knowledge of company policies, protocols and processes.
- Developed problem-solving abilities through hands-on experience with real-life business scenarios.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Used company reports to analyze sales, gross profit and inventory activities.
- Facilitated cross-functional collaboration among various departments for an integrated approach towards AML efforts.
- Supported senior management''s decision-making processes by providing insights on identified financial crime risks and mitigation measures.
- Proactively engaged with stakeholders including regulators, internal audit teams, legal counsel, and business partners to address any concerns related to AML initiatives.
- Maintained updated knowledge of industry best practices, regulations, and emerging trends in the field of anti-money laundering.
- Played a crucial role in identifying trends and patterns related to money laundering schemes through data analysis techniques.
- Analyzed large volumes of data gathered from investigation to develop leads and provide reports.
- Monitored financial transactions and immediately reported suspicious activity.
Senior Associate (Business Analyst)
Genpact India Private Limited
09.2021 - 09.2022
- Conduct screening/monitoring in conjunction with global regulators such as FATF, IMF, US patriot act, UK HMT and OFCA across the middle-east, Africa, US and UK nation.
- Pro efficiency in automated AML solutions including sanctions/blacklist screening, customer profiling and comprehensive monitoring with reports and alerts.
- Reviewed articles of organization and LLC operating agreements, Articles of incorporation, bylaws, share registries, board resolution and meeting minutes, partnership agreements and trust to confirm structure, beneficial ownership.
- Conducting adequate research on charities to ensure that the charity is available in regulatory list depending on country/region
- Assist the RFI Group (Refer to further investigation) by providing reports on potential money laundering and suspicious activities to obtain appropriate customer explanation. *Verifying KYC documentation of the Clients to be adopted/reviewed.
- Conduct a review of customer file to check accuracy, completeness and ensuring all supported documentation is uploaded.
- Look for the red flags like transactions passing through sanctions and high risk countries and moving the transactions for further review.
- Obtain regional AML compliance approval and ensure that all procedural aspects comply the within terms of regulations and internal policies and to ensure ongoing reviews are conducted for the clients as per the requirements.
- Part of the training team for new recruits on the floor.
- Reviewing peers work on assigned tasks, monitoring their progress and growth.
- Provided excellent support in process change over for a period of 12 months.
- Lean six sig ma and agile Certified – worked on lean projects
Education
MBA - Telecom & Marketing Management
Balaji Institute of Telecom And Management
Pune 07.2019 - 03.2021
B.E - Electronics & Communications
Gyan Ganga Institute of Technology And Sciences
Higher Secondary -
Maharishi Vidya Mandir
JabalpurHigh School - undefined
Maharishi Vidya Mandir
Skills
Operations Management
Employee Performance Evaluations
Product and service knowledge
Team motivation
Recruiting and interviewing
Staff Training and Development
Workload Management
Compliance understanding
Staff Supervision
Performance reviewing
Certification
Agile certified
Accomplishments
- Consistently performed above and beyond requirement for which have been chosen to be a manager at a relatively young career span.
- Supervised team of 17 staff members.
- Been awarded Silver award multiple times during career for process excellence.
Software
Timeline
Assistant Manager
Genpact India Private Limited
04.2024 - Current
Management Trainee
Genpact India Private Limited
10.2022 - 03.2024
Senior Associate (Business Analyst)
Genpact India Private Limited
09.2021 - 09.2022
MBA - Telecom & Marketing Management
Balaji Institute of Telecom And Management
07.2019 - 03.2021
B.E - Electronics & Communications
Gyan Ganga Institute of Technology And Sciences
Higher Secondary -
Maharishi Vidya Mandir
High School - undefined
Maharishi Vidya Mandir
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