Shrunga MN

• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
• Developed strategies to increase team productivity and improve customer service levels.
• Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
• Resolved escalated customer complaints or queries promptly and efficiently.
• Monitored the performance of suppliers in terms of quality, delivery, and service. Supervised a team of procurement specialists in their daily tasks.
• Ensured compliance with company policies regarding procurement processes.
• Analyzed market trends to identify new sources of supply.
• Resolved any issues related to purchase orders or contracts in a timely manner.
• Managed vendor relationships by providing feedback on performance levels.
• Collaborated with internal stakeholders to understand business needs and develop appropriate sourcing strategies.
• Organized regular meetings with all stakeholders to ensure clear communication between departments.
• Identified opportunities for process improvements, implementing changes when required.
• Reviewed completed work to verify consistency, quality, and conformance.
• Developed innovative strategies for resolving customer complaints and difficult situations.
• Documented processes related to problem resolution and created training materials for new staff members.

• Streamlined order validation and invoice processing, ensuring accuracy
and compliance.
• Collaborated with external suppliers, Telstra supplier managers,
commercial managers, accounts payable, and inventory planners to
resolve purchase order discrepancies, including pricing, delivery dates,
contract terms, and volume/value targets.
• Partnered with Business Unit (BU) and central Finance teams to address
General Ledger variances stemming from goods receipt and invoicing
activities.
• Spearheaded continuous improvement initiatives and process
documentation, contributing to reduced inventory levels and enhanced
maintenance rebate administration.
• Optimized supply chain operations by managing daily supply planning
and inventory control, reducing financial risks associated with bulk ordering
and excess warehousing costs.
• Drove supply chain efficiency by implementing a just-in-time ordering
model, minimizing storage fees and premature maintenance procurement.
• Enhanced business processes and workflow through the identification
and resolution of procedural bottlenecks, fostering growth and efficiency.
• Contributed to a culture of continuous improvement by suggesting
enhancements, engaging in problem-solving, and promoting collaborative
teamwork.
• Provided exceptional customer service by promptly addressing concerns
and escalating significant issues to supervisors when necessary.
• Developed and implemented standard operating procedures (SOPs) to
ensure consistency and scalability in future process workflows.
• Utilized continuous improvement metrics to refine workflows, minimize
inefficiencies, and eliminate waste.
• Diligently monitored and updated inventory levels and databases to
maintain accurate stock information.
• Improved customer satisfaction by effectively resolving service and
product issues.
• Supported the design and configuration of SAP Source/Procure to Pay
(MM) and Logistics modules in SAP S/4 HANA Release 1610, leveraging
SAP best practices, SAP Active methodology, and SAP Fiori 2.0
applications.

• Strategically developed and executed category procurement strategies
aligned with business objectives, specializing in end-to-end GMP
procurement and vendor qualification for chemical development
operations, successfully accrediting over 150 vendors.
• Managed full spectrum of technical and commercial procurement
responsibilities, ensuring timely order placement, supply-demand
alignment, material replenishment, and supplier performance to deliver
value in cost, quality, and time.
• Collaborated with stakeholders and legal teams to negotiate and finalize
contracts for goods and services, while coordinating with stores and
operations to maintain optimal inventory levels and prevent shortages.
• Conducted regular follow-ups with CHA and solvent suppliers to ensure
timely delivery of tankers and drums, maintaining a seamless supply chain.
• Executed Material Requirements Planning (MRP), monitored material
availability, and converted planned orders to production orders, enhancing
material control and preventing overstocking or stockouts.
• Presented procurement schedules, risks, and updates to Project Management teams and Senior Leadership, demonstrating commercial
acumen in managing procurement for SEZ, DTA, and EOU zones.
• Kept abreast of market conditions and pricing trends, critically reviewing
and issuing contracts and purchase orders to secure the best vendors,
driving efficient procurement processes.
• Fostered strong supplier relationships for effective communication and
expectation management, while generating detailed procurement reports
for various timeframes.
• Achieved significant cost reductions by optimizing contract bidding and
procurement workflows, resulting in annual savings of INR 200 Cr on
consumables and bulk solvents.

• Efficiently managed inbound telephone communications, expertly
directing calls from visitors, vendors, and employees to the relevant parties
or departments.
• Coordinated with security personnel to facilitate gate pass issuance for
visitors, vendors, interviewees, and onsite staff, ensuring smooth entry and
exit procedures.
• Diligently maintained inventory levels for stationery, housekeeping
supplies, coffee provisions, and first aid materials, and prepared accurate
monthly consumption reports.
• Kept meticulous records and databases for a diverse range of approved
suppliers, streamlining procurement processes.
• Actively engaged in team-building exercises to foster collaborative and
productive work relationships.