Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

SHRUSHTI CHHEDA

Mumbai

Summary

Dynamic professional with over 2.5 years of experience in managing system operations, issue tracking, and cross-functional team coordination in fast-paced environments. Proficient in utilizing Jira for task management and SQL for data analysis, ensuring efficient project execution. Deep understanding of the Software Development Life Cycle (SDLC), including its phases such as planning, design, development, testing, deployment, and maintenance. Experienced in collaborating with stakeholders to align technical solutions with business needs. Certified in Agile and Scrum methodologies, with the ability to streamline workflows and deliver high-quality results within deadlines.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Process Associate

Concentrix
03.2023 - 07.2024
  • Managed and tracked Jira tickets for software-related issues on HP devices
  • Created, assigned, and prioritized tickets for troubleshooting technical issues
  • Collaborated with IT teams to resolve software bugs and ensure timely solutions
  • Documented user issues and troubleshooting steps for actionable resolutions

Senior Process Associate

Transworld System (TSI)
04.2022 - 12.2022
  • Monitored Jira tickets for policy issuance, claims processing, and underwriting
  • Worked closely with insurance agents and IT teams to ensure efficient handling of policy updates and customer inquiries
  • Streamlined workflows by documenting claim investigation processes and identifying process bottlenecks

Associate

Verity Global Solutions
08.2021 - 03.2022
  • Oversaw Jira ticket creation and resolution for loan processing and mortgage-related tasks
  • Ensured regulatory compliance through timely tracking and prioritization of critical tasks
  • Partnered with stakeholders to support process efficiency for US mortgage regulations

Education

Master of Computer Applications (MCA) -

Yashwantrao Chavan Maharashtra Open University (YCMOU)
01.2022

Bachelor of Computer Applications (BCA) -

Yashwantrao Chavan Maharashtra Open University (YCMOU)
01.2020

Higher Secondary Certificate (HSC) -

Shri T. P Bhatia junior college of science
01.2017

Secondary Secondary Certificate (SSC) -

St. Francis High school
01.2015

Skills

  • Agile and Scrum Methodologies
  • Software Development Life Cycle (SDLC)
  • Requirement Gathering & Analysis
  • System Design and Architecture
  • Development & Coding Best Practices
  • Deployment and Maintenance
  • SQL and SQL Server
  • Jira Ticket Management
  • Data Analysis & Reporting
  • Communication Skills
  • Excel (Advanced Functions)

Certification

  • Cert Prep: Scrum Master, LinkedIn Learning
  • Agile Software Development: Scrum for Developers, LinkedIn Learning
  • Web Designing and PHP Development, Asterix Solution, Hinduja College
  • Java Development (Core and Advanced), Asterix Solution, Hinduja College

Projects

Global Layoffs Database, Designed and implemented a structured database to track global layoff trends. Emphasized efficient data organization and reporting to highlight industry impacts.

Timeline

Process Associate

Concentrix
03.2023 - 07.2024

Senior Process Associate

Transworld System (TSI)
04.2022 - 12.2022

Associate

Verity Global Solutions
08.2021 - 03.2022

Bachelor of Computer Applications (BCA) -

Yashwantrao Chavan Maharashtra Open University (YCMOU)

Higher Secondary Certificate (HSC) -

Shri T. P Bhatia junior college of science

Secondary Secondary Certificate (SSC) -

St. Francis High school

Master of Computer Applications (MCA) -

Yashwantrao Chavan Maharashtra Open University (YCMOU)

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SHRUSHTI CHHEDA