Shrustee B L
Scrum Master and Delivery Manager
Mysore
Summary
As a Certified Scrum Master with 8 years of experience in leading cross-functional teams in the tech industry, I have experience in delivering high-quality software projects on time and within budget.
My ability to foster a collaborative environment, coupled with my expertise in Agile methodologies and passion for continuous improvement, has consistently resulted in increased team productivity and improved product quality.
Overview
10
10
years of professional experience
2014
2014
years of post-secondary education
2
2
Certifications
Work History
Scrum Master and Delivery Manager
66degrees
11.2015 - 10.2023
- Company Overview: https://66degrees.com/
- Collaborated with Product Owners and stakeholders to refine product backlog items, ensuring alignment with business objectives
- Coaching the team to adapt to Scrum practices
- Preparation of business requirement documents and project progress reports
- Developing the overall plan for the project in collaboration with the technical team, ensuring that all tracks are effectively planned
- Facilitated daily stand-up meetings, promoting open communication and identifying roadblocks proactively, leading to a reduction in sprint delays
- Conducting iteration and release planning sessions, retrospectives and reviews
- Creating user stories and running projects iteratively in sprints ensuring clear goals and efficient execution
- Identifying and removing roadblocks and assisting the team understand the requirements
- Facilitating the demos to Product Owner/Clients with the team to showcase the working features
- Seeking feedback and planning to incorporate the feedback iteratively
- Assisting Account Executive in managing logistics of each project
- Supporting in QA testing if need be
- Working with distributed teams across the globe
- Undertake estimation of the project in terms of time and effectively utilizing skill while closely monitoring the budget
- Https://66degrees.com/
Technical Support Engineer
Citrix India Private limited
05.2014 - 11.2015
- Experienced in working proactively with IT staff from The U.S regarding Citrix products and licensing
- Worked remotely on clients servers to troubleshoot Citrix licensing and technical issues on products such as Xenapp, Xendesktop, Netscaler, Xenserver and various other Citrix products
- Helped develop and rephrase user manuals, program documentation, training manuals and operational procedures including common troubleshooting steps
- Assisted in maintenance and updates of documents after application and business changes occur
- Served as presenter to partners and distributors for new and updated product releases
Technical Support Engineer
IBM India Private limited
08.2013 - 02.2014
- Responsible for configuring and maintaining Windows computers and banking applications
- Performing software installations and upgrades and maintaining them in accordance with established policies, procedures and service level agreements
- Providing support for remote login
- Creating and maintaining user accounts
- Working on Active Directory to create new machine numbers for Test DEV and Production Machines
- Working on Secure ID/Token accounts troubleshooting
- Rectifying wireless certificate issues
- Troubleshooting SIEBEL (EBL, ECL) and EBOBS applications
Education
Bachelor of Engineering - Information Science
B.G.S.I.T
05.2009 - 05.2013
II P.U.C -
SDM & MMK College
05.2007 - 05.2009
St. Joseph’s Central School
Skills
Agile Methodologies (Scrum, Kanban, SAFe)
Scrum Framework (Sprint Planning, Daily Stand-ups, Retrospectives)
Agile Practices
Project Management Tools (Jira, Trello, Azure DevOps)
Version Control Systems
Estimation Techniques
Product Backlog Management
Stakeholder Management
Performance Measurement (KPIs)
Communication
Conflict Resolution
Facilitation
Certification
Certified Scrum Master (CSM) by Scrum Alliance
Timeline
Scrum Master and Delivery Manager
66degrees
11.2015 - 10.2023
Technical Support Engineer
Citrix India Private limited
05.2014 - 11.2015
Technical Support Engineer
IBM India Private limited
08.2013 - 02.2014
Bachelor of Engineering - Information Science
B.G.S.I.T
05.2009 - 05.2013
II P.U.C -
SDM & MMK College
05.2007 - 05.2009
St. Joseph’s Central School