Shrusti Singh
Mumbai
Summary
Dynamic professional with hands-on experience in project management, client relations, and compliance processes. Skilled at coordinating cross-functional teams, handling KYC and documentation, and driving performance improvements through reporting and analysis. Academic background in Business Management with a specialization in Marketing, complemented by strong adaptability and interpersonal skills.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work History
Project Executive
Trustwell Management Consulting & Services LLP
Mumbai
10.2024 - 04.2026
- Executed end-to-end project management, ensuring timely and accurate delivery of projects.
- Oversaw KYC processes, including documentation verification and compliance checks.
- Collaborated with cross-functional teams to enhance operational efficiency.
- Created and maintained project documentation to drive transparency with stakeholders.
Telemarketing executive
Justdial
Mumbai
04.2023 - 11.2023
- Managed team strategical performance on senior level and focusing towards BDR acceleration.
- Maintaining performance momentum and ensuring resolution to the customer's grievances through IRO team.
- Managed generating MIS reports regarding performance discrepant parameters and discussing to the hierarchies.
- Identified needs of customers promptly and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
C.B.S.E - Commerce
Blooming bud public school
Lacknow 03.2022 - 03.2024
BMS - Specialization in Marketing
Dalmia lions collage - Mumbai University.
MumbaiS.S.C - Commerce
Pragya bodhini high school
MumbaiSkills
- Team Management
- Client Relations
- Basic Excel
- Easily adaptable
- Documentation management
- Customer relationship management
- Adaptability to change
- Negotiations
Hobbies and Interests
- Cooking
- Listening to music
- Social Media
Languages
- Hindi
- English
- Marathi
Timeline
Project Executive
Trustwell Management Consulting & Services LLP
10.2024 - 04.2026
Telemarketing executive
Justdial
04.2023 - 11.2023
C.B.S.E - Commerce
Blooming bud public school
03.2022 - 03.2024
BMS - Specialization in Marketing
Dalmia lions collage - Mumbai University.
S.S.C - Commerce
Pragya bodhini high school