Shrut Patel
Surrey
Summary
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.
Experienced with monitoring customer service interactions to ensure quality and compliance. Utilizes analytical skills to identify areas for improvement and implement effective solutions. Knowledge of customer service principles and techniques to enhance overall performance and satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Personal Banking Associate
TD Bank
Surrey, BC
11.2025 - Current
- Assisted customers with account inquiries and transaction processing.
- Educated clients on banking products and services to enhance financial literacy.
- Processed loan applications and conducted preliminary credit assessments.
- Collaborated with team members to streamline customer service operations.
Customer Service Representative
TD Bank
Surrey, BC
04.2025 - 10.2025
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted customers in navigating product features and services, enhancing user experience.
- Managed customer inquiries via phone, email, and chat channels to ensure timely responses.
- Resolved complaints by identifying issues and implementing appropriate solutions efficiently.
IT Technical Support Intern
Epic Semiconductors
Vancouver, BC
05.2024 - 09.2024
- Assisted users with hardware and software troubleshooting, ensuring quick resolution of technical issues.
- Documented support procedures and user guides to enhance team knowledge sharing.
- Configured and maintained computer systems, improving operational efficiency for end-users.
- Responded to help desk tickets, prioritizing tasks to meet service level agreements.
Capstone Project Team Leader
Fairleigh Dickinson University
Vancouver, BC
01.2024 - 04.2024
- Led project team in developing research proposals and presentations.
- Optimized project timelines by identifying and removing bottlenecks in workflow, significantly accelerating deliverable schedules.
- Leveraged data-driven insights to inform decision making at both tactical and strategic levels throughout the course of each project engagement.
- Improved project outcomes by conducting comprehensive risk assessments and developing mitigation strategies.
Education
Bachelor of Science - Information And Communication Technology
Fairleigh Dickinson University
Vancouver, BC01.2024
Skills
- Machine Learning
- Analytical Skills
- Problem-Solving
- Attention to Detail
- Customer Service
Certification
Certified in C++ language
Timeline
Personal Banking Associate
TD Bank
11.2025 - Current
Customer Service Representative
TD Bank
04.2025 - 10.2025
IT Technical Support Intern
Epic Semiconductors
05.2024 - 09.2024
Capstone Project Team Leader
Fairleigh Dickinson University
01.2024 - 04.2024
Bachelor of Science - Information And Communication Technology
Fairleigh Dickinson University