Shrut Patel
Surrey
Summary
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualization.
Experienced with monitoring customer service interactions to ensure quality and compliance. Utilizes analytical skills to identify areas for improvement and implement effective solutions. Knowledge of customer service principles and techniques to enhance overall performance and satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Store Manager
Mary Brown's
02.2022 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees
- Improved customer satisfaction through staff training in customer service and product knowledge
Capstone Project Team Leader
Fairleigh Dickinson University
05.2023 - 08.2023
- Developed comprehensive project plans, ensuring timely completion of milestones and deliverables
- Monitored project progress closely, adjusting strategies as needed to overcome challenges
- Established clear goals and objectives for the team, aligning with overall project vision
- Enhanced team performance by implementing effective project management methodologies and techniques
- Streamlined communication channels for better collaboration between cross-functional teams
- Streamlined data collection processes by implementing efficient data mining techniques
- Identified trends and patterns in complex datasets through exploratory data analysis, leading to actionable insights
- Optimized SQL queries for faster processing times, increasing overall productivity within the team
- Assisted in project planning for successful completion within budget and timeline constraints
- Utilized data analysis skills to identify areas of improvement in current projects, leading to better results
Project Intern
Fairleigh Dickinson University
01.2022 - 04.2022
Education
Bachelor of Science - Information And Communication Technology
Fairleigh Dickinson University
Vancouver, BC01.2024
Skills
- Machine Learning
- Analytical Skills
- Problem-Solving
- Attention to Detail
- Customer Service
Certification
Certified in C++ language
Timeline
Capstone Project Team Leader
Fairleigh Dickinson University
05.2023 - 08.2023
Store Manager
Mary Brown's
02.2022 - Current
Project Intern
Fairleigh Dickinson University
01.2022 - 04.2022
Bachelor of Science - Information And Communication Technology
Fairleigh Dickinson University
Certified in C++ language
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