Shruthi A Pandian

• Managing stakeholders, both internal and external, regarding an organization's compliance.
• Ensuring that payrolls and salaries are processed without error before deadlines.
• Generated Form 16 and 16A for employees and contractors.
• Handled KYC verification for onboarding payroll services.
• Assuring internal stakeholders that a clear operational procedure is established for the designated tasks.
• Working with technical teams to identify product flaws and issues, and resolving them in accordance with directives.
• Develop enduring collaborations with all parties involved by serving as the point of contact for over 50 organizations.
• Knowledge of Jira and SAP.
• Addressed payroll, tax, deduction, and benefit inquiries promptly and courteously.

• Managing the A2B business travel process for B2B clients (booking flights, hotels, transfers, conference rooms, visas, and insurance).
• Oversaw four MICE projects.
• Monitoring and assisting consumers along their journey.
• Managing more than eight corporate entities.
• POC for travels by the leadership team
• POC for different hotels all over the globe for corporate charges.

• Determining and conveying the demands of the consumer in relation to postpaid, DTH, and internet.
• effectively led a group of five people Making sure customers received their plans and assisting them in

taking advantage of their perks

• Assisted with incoming calls for follow-up work.
• To meet client needs, I collaborated closely with engineers, technicians, marketers, sales, and others.

company departments.

• Successfully handled a team of 10 People - Analyzing the team productivity and sharing the respective quality data on daily basis
• Supervision of team members and processes, ensuring team consistency
• Identify and escalate priority issue per client specifications
• I provide feedback and coaching to customer support representatives based on their evaluations
• Made every user happy with every interaction, regardless TAT
• I analyze data and metrics to identify trends and areas for improvement