Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Shruthi Arichella

Customer Service Representative
Thane

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

1
1
year of professional experience
2023
2023
years of post-secondary education
1
1
Certification
4
4
Languages

Work History

Customer Service Executive

Teleperformance
05.2024 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Reduced downtime for customers by performing routine maintenance checks on HP devices.
  • Contributed to company growth by identifying upselling opportunities when servicing clients'' hardware or software needs.
  • Performed troubleshooting and repaired peripheral devices such as printers, scanners.
  • Configured systems according to prescribed software and hardware frameworks.
  • Managed system-wide operating system and software deployments as well as related software upgrade problems.

Education

Bachelor of Information Technology -

HSC -

MAHARASHTRA BOARD

SSC - undefined

MAHARASHTRA BOARD

Skills

    Call control

    Technical support

    Presentation skills

    Company policy adherence

    Troubleshooting

Certification

Core Java, Coursera

Interests

Travelling
Dancing
Music

Timeline

Customer Service Executive

Teleperformance
05.2024 - Current

SSC - undefined

MAHARASHTRA BOARD

Bachelor of Information Technology -

HSC -

MAHARASHTRA BOARD

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Shruthi ArichellaCustomer Service Representative