Summary
Overview
Work History
Education
Skills
Websites
Attributes
Personal Information
Languages
Timeline
Generic

Shruthi C

Bangalore

Summary

Knowledge of business and management principles involved in strategic planning. Good Experience in Customer management and communication and fulfilling customer requirements. Versed in planning daily operations, Customer Management, and inventory management. Organized and detail oriented.

Overview

9
9
years of professional experience

Work History

Team Lead- Business Development Executive

Trip Factory
Bengaluru
12.2023 - Current
  • Research various destinations and means of travel regarding prices, customs, weather conditions, reviews
  • Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
  • Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation
  • Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc.)
  • Collect deposits and balances
  • Use promotional techniques and prepare promotional materials to sell itinerary tour packages
  • Handle unforeseen problems and complaints and determine eligibility for money returns
  • Attend conferences to maintain familiarity with tourism trends
  • Create and update electronic records of clients
  • Maintain relationships with key persons
  • Reach the revenue and profit target.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Monitored team performance against targets, taking corrective action where necessary.

Process Analyst

Bread Financial
  • Recognize when to leverage resources to resolve customer inquiries
  • Ensure compliance with relevant procedural and regulatory guidelines and service-level agreements
  • Demonstrate attention to detail and accuracy by analyzing and drawing conclusions based on data
  • Demonstrate outstanding verbal and written communication skills when working with internal and external partners
  • Explain complex topics in a clear and concise manner
  • Respond well under pressure and appreciate ambiguity as a normal business condition
  • Give and accept feedback as a matter of practice
  • Document interactions and update consumer accounts in company systems
  • Utilize knowledge of Microsoft Office tools such as Outlook and Teams to execute daily work
  • Customer Care Team Lead.

Senior Business Development Executive

Unacademy
  • Cold calls potential learners and acquire them to be active on our platform
  • Training new team mates on the product and CRM training
  • Go the extra mile to meet sales quota and facilitate future sales
  • Requirements
  • Proven experience as inside sales associate
  • Excellent communication and presentation skills- Proficient in English and Hindi- Skilled in negotiation and dealing with complaints
  • Persistent and results-oriented- Flexible to work in shifts
  • Being a mentor and guide, who potential learners can look up to for career advice
  • Counselling potential learners, helping them plan their career path and understanding how Unacademy can catalyze their career
  • Carrying weekly enrolment/revenue and collection targets
  • Establishing the uniqueness and effectiveness of Unacademy model of online learning
  • Owning the complete sales closing life cycle for leads assigned to you
  • This includes making phone calls, product demonstration, sales closing, and post-sales relationship management
  • Maintaining a detailed database of all the interactions on the CRM with the leads and providing constant feedback to the marketing team on lead quality.

Travel Expert - Business Development Executive

Trip Factory
Bengaluru
04.2017 - 03.2020
  • Provided expert travel advice to customers on destinations, transportation and accommodation options.
  • Assisted clients with the planning of complex international itineraries, including multi-stop flights and hotel bookings.
  • Researched and recommended tours, activities and attractions based on customer preferences.
  • · Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc.)
  • · Collect deposits and balances
  • · Use promotional techniques and prepare promotional materials to sell itinerary tour packages
  • · Handle unforeseen problems and complaints and determine eligibility for money returns
  • · Attend conferences to maintain familiarity with tourism trends
  • · Create and update electronic records of clients
  • · Maintain relationships with key persons
  • · Reach the revenue and profit target

Tele Sales - Business Development Executive

Quikr India Pvt Ltd
Bengaluru
05.2016 - 01.2017
  • Handling client queries and escalating to the concern team
  • Maintaining the daily tracker and sharing the same with the team manager
  • Attending the daily meeting and sharing the views with the team lead
  • Meeting the given task within the cut off time.

Relationship Manager

Pavan Properties (CRM)
05.2015 - 04.2016
  • Used to handle client queries related to products
  • Used to do the promotional activities of our products in E commerce portals
  • High proficiency level in the use of all major office productivity tools (MS word, Excel)
  • Fast adapter with excellent communication skills
  • Entrepreneurial spirit and 'make it happen' positive attitude and approach to life
  • Good presentation skills.

Education

Bachelor of Commerce -

Arunodaya University
08-2022

PUC -

Vivekananda Pre University, Pre-University Education
01.2017

Diploma in Commercial Practice -

SJP Polytechnic, Board of Technical Examination
01.2014

SSLC -

Nirmala Rani English High School, SSLC Board
01.2009

Skills

  • Strong leadership
  • Motivational skills
  • Excellent communication skills
  • Written and verbal
  • Ability to work in a team
  • Capable in Visual Merchandise
  • Pattern making
  • Garment construction
  • Knowledge about the color schemes
  • Quick learner
  • Good design maker
  • Typing speed of 120 words per minute

Attributes

  • A self-motivator, Confident and capable professional with strong business acumen.
  • Good presentation skills
  • High proficiency level in the use of all major office productivity tools (MS word, Excel)
  • Fast adapter with excellent communication skills.
  • Entrepreneurial spirit and 'make it happen' positive attitude and approach to life.
  • Target oriented, focused, with a good record of accomplishments.
  • Highly sociable with good interpersonal skills

Personal Information

  • Father's Name: Chandrashekaraiah C.H
  • Date of Birth: 12/17/93
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Single

Languages

Kannada, English, Hindi

Timeline

Team Lead- Business Development Executive

Trip Factory
12.2023 - Current

Travel Expert - Business Development Executive

Trip Factory
04.2017 - 03.2020

Tele Sales - Business Development Executive

Quikr India Pvt Ltd
05.2016 - 01.2017

Relationship Manager

Pavan Properties (CRM)
05.2015 - 04.2016

Process Analyst

Bread Financial

Senior Business Development Executive

Unacademy

Bachelor of Commerce -

Arunodaya University

PUC -

Vivekananda Pre University, Pre-University Education

Diploma in Commercial Practice -

SJP Polytechnic, Board of Technical Examination

SSLC -

Nirmala Rani English High School, SSLC Board

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Shruthi C