Shruthi Chandrasekar
Customer Service Associate
Chennai,Tamil Nadu
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Recognized for problem-solving abilities, I implemented efficient processes that improved operational efficiency and accreditation efforts.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Associate in Registrar's Office & Student Registry
Sai University
Chennai
08.2024 - Current
- Organized, reviewed, and filed paperwork for secure recordkeeping.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Maintained positive relationships with faculty members to facilitate seamless coordination on course offerings, schedules, and other academic matters impacting students'' experiences.
- Developed and implemented registration policies, procedures and timelines for smooth administration processes.
- Assisted with accreditation efforts through meticulous record-keeping and timely submission of required documentation.
Seller Support-International Voice Process
Sutherland Global Services
Chennai
12.2023 - 06.2024
- Provided sellers with accurate information concerning platform policies for sales, database issues, and listing inaccuracies.
- Utilized data-driven insights to identify trends in seller issues, informing process improvements within the team.
- Served as a trusted advisor to sellers, guiding them through account set up, listing optimization, order management, and dispute resolution processes.
- Exercised professionalism across varying circumstances, treating each customer with respect despite potential agitation or frustration.
- Answered questions regarding seller inventory, shipping, payments and buyer complaints.
- Managed approximately 30 incoming calls per day from customers.
Sales and Retention Associate -International Voice
Sutherland
Chennai
11.2022 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Interacted with clients from diverse geographical locations.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
CX Associate- International Non Voice
Sutherland Global Services
Chennai
06.2021 - 10.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Awarded ' Employee of the Quarter ' in recognition of outstanding performance.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Managed approximately 40-50 emails per day from customers.'
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
MBA - Financial Services
Centre For Distance Education
Chennai, India 12.2021 - 06.2024
B.Com - Commerce And Finance
S.D.N.B Vaishnav College For Women
Chennai, India 06.2018 - 04.2021
Skills
MS office
Computer skills
SPSS (Basics)
Tally ERP-9
Customer service
Accomplishments
- Awarded 'Employee of the Quarter' in recognition of outstanding performance.
- Won Meritorious Award in Accounting Wizard Championship
Certification
Fundamentals of Capital Market
Hobbies
- Bharathanatyam dancing
- Singing
Project Work
Undertook a comprehensive study on Working Capital Management as part of MBA final-year project.
Project Title: A Study on Working Capital Managementin RS Engineers
Objective:
To analyze how effective working capital management impacts a company's liquidity, operational efficiency, and profitability.
Key Areas Covered:
- Assessment of current assets and liabilities
- Cash conversion cycle analysis
- Inventory and receivables management
- Ratio analysis (e.g., current ratio, quick ratio, working capital turnover)
- Impact of working capital policies on financial performance
Methodology:
- Data collection through company financial statements (or surveys/interviews if applicable)
- Tools used: Excel, financial ratio analysis, trend analysis
- Time period: financial year from 2018-2023
Outcome:
Provided actionable recommendations to optimize working capital cycles, stabilize the fluctuations in working capital and improve liquidity.
Timeline
Associate in Registrar's Office & Student Registry
Sai University
08.2024 - Current
Seller Support-International Voice Process
Sutherland Global Services
12.2023 - 06.2024
Sales and Retention Associate -International Voice
Sutherland
11.2022 - 10.2023
MBA - Financial Services
Centre For Distance Education
12.2021 - 06.2024
CX Associate- International Non Voice
Sutherland Global Services
06.2021 - 10.2022
Fundamentals of GST
10-2020
Fundamentals of Capital Market
01-2020
B.Com - Commerce And Finance
S.D.N.B Vaishnav College For Women
06.2018 - 04.2021
Similar Profiles
Vasanth Senthil KumarVasanth Senthil Kumar
Senior Finance Associate at Sai UniversitySenior Finance Associate at Sai University
Jabbez JamesJabbez James
Project Associate at Sai UniversityProject Associate at Sai University
Mohammed Yasar KhanMohammed Yasar Khan
Executive Assistant at Sai Tirupati UniversityExecutive Assistant at Sai Tirupati University