Shruthi Jagadeesh
Bangalore
Summary
Accomplished Finance Analyst with a proven track record at Ab-InBev, enhancing financial processes and stakeholder communication. Expert in financial planning and process optimization, I've significantly improved audit scores and streamlined reconciliation processes. My analytical prowess and collaborative approach have driven project success and cost savings, demonstrating a commitment to excellence and efficiency.
Overview
17
17
years of professional experience
Work History
Finance Analyst - ATR
Ab-InBev
Bangalore
03.2018 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Utilized various software and tools to streamline processes and optimize performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted testing of software and systems to ensure quality and reliability.
- Achieved cost-savings by developing functional solutions to problems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Tracked all company investments ensuring that interest earned is properly recorded in the books of account.
- Reviewed intercompany transactions between entities to ensure proper recording and reconciliation.
- Assisted in the preparation of balance sheets and income statements for financial reporting purposes.
- Monitored cash flow projections on a daily basis and provided updates to senior management team.
- Ensured that all required documents were obtained prior to initiating the reconciliation process.
- Designed internal control policies to improve audit scores.
- Monitored monthly activity to ensure compliance with internal control standards and policies.
- Cross-trained employees, enabling completion of priority tasks during personnel absences.
- Minimized internal accounting department backlogs by updating accounts and generating reports.
- Diminished financial discrepancies and accurately reconciled accounts using detailed data analysis results.
- Managed customer inquiries relating to their outstanding payments or invoices.
- Identified, researched, and resolved discrepancies between internal records and financial statements.
- Delivered superior level of customer service to small business clients.
- Updated and managed accounts payable databases, employing access controls to protect data.
Financial Analyst
Accenture
Bangalore
12.2015 - 02.2018
- Analyzed financial data to identify trends, patterns and strategies.
- Analyzed trends in financial performance to identify areas for improvement.
- Developed strategies to improve efficiency of business operations and reduce costs.
- Researched discrepancies between customers' payments and invoices.
- Managed all payments processing, invoicing and collections tasks.
- Reconciled codes against services rendered.
- Collected, posted and managed patient account payments.
- Reviewed engine assigned codes and modifiers to update and verify accuracy.
- Prepared weekly reports summarizing total amount of funds collected from customers.
- Reviewed legal claims for accuracy and issues.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Processed invoice payments and recorded information in account database.
- Updated Cash Application procedures manual as required.
- Provided excellent customer service to internal and external customers regarding payment inquiries.
- Enforced compliance with organizational policies and federal requirements regarding confidentiality.
- Maintained historical records by microfilming and filing documents.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Reviewed and applied customer payments to accounts using Lockbox, ACH, checks and wire transfers.
- Generated and distributed month-end statements for customers and resolved related concerns.
- Performed monthly balance sheet reconciliations for assigned accounts receivable sub-ledgers.
ID Admin - Work Profile Management
Convergys
Bangalore
06.2011 - 05.2013
- Received and distributed mail, letters and packages.
- Maintained contact lists, prepared presentation materials, and tracked expenses.
- Performed data entry into various databases used by the organization's management team.
- Coordinated and facilitated calendars to arrange appointments, meetings and conferences.
- Reviewed and approved vendor invoices.
- Provided HR administrative assistance to management team.
- Managed new hire trainings and onboarding to educated employees on company policies and procedures.
- Conducted regular meetings with senior management to review administrative support needs.
- Managed correspondence, including email and mail, ensuring timely responses and confidentiality.
- Collaborated with HR team to ensure compliance with all relevant policies and regulations.
- Identified opportunities for automation within the organization's WFM process.
Collection Analyst
IBM Daksh
Bangalore
02.2009 - 04.2010
- Utilized various software applications to update records, track payments, and generate reports.
- Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
- Conducted credit risk assessments on new and existing customers.
- Maintained accurate records of collection activities in database system.
- Negotiated rates with customers and entered payments into accounting system.
- Provided training and guidance to new collections staff on best practices and company policies.
- Investigated historical data for each debt or bill to identify concerns and determine optimal course to bring account current.
- Negotiated credit extensions and waivers when necessary.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Updated account status and maintained accurate records of all collection activities.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Resolved complex issues that arose during the collections process.
- Located and monitored overdue accounts using billing system to begin collections process.
- Utilized various communication channels to contact debtors and negotiate settlements.
- Recorded information about status of collection efforts.
Customer Service Representative
Zenith Software Pvt. Ltd.
Bangalore
03.2008 - 03.2009
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Completed day-to-day duties accurately and efficiently.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Prevented key account losses by researching discrepancies and correcting problems.
- Ensured compliance with data protection regulations when handling customer information.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Provided top quality control and eliminated downtime to maximize revenue.
- Processed orders accurately and efficiently according to established procedures.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Prepared customer reports by gathering data collected during customer interactions.
- Updated system with order specifics and customer details, preferences, and billing information.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Gathered customer feedback to suggest improvements for products and services.
Education
MBA - Human Resources Management
Karnataka State Open University
Mysore05-2013
Bachelor of Commerce - Commerce
Karnataka State Open University
Mysore05-2011
Diploma - Commercial Practice
Government Residential Polytechnic For Women
Bangalore05-2007
PUC- Class XII - Science
DVS COLLEGE
Shimoga05-2005
Secondary - X -
Vasavi Vidyalaya
Shimoga05-2002
Skills
- Variance analysis
- Stakeholder communication
- Financial planning
- Auditing techniques
- Process optimization
- Credit analysis
- Presentation skills
- Report writing
- Revenue recognition
- Reporting proficiency
- Data collection
- Audit support
- Debt management
- Internal controls
- Financial statement analysis
- Cash flow management
Languages
Kanndad
First Language
English
Proficient (C2)
C2
Hindi
Beginner
A1
Timeline
Finance Analyst - ATR
Ab-InBev
03.2018 - Current
Financial Analyst
Accenture
12.2015 - 02.2018
ID Admin - Work Profile Management
Convergys
06.2011 - 05.2013
Collection Analyst
IBM Daksh
02.2009 - 04.2010
Customer Service Representative
Zenith Software Pvt. Ltd.
03.2008 - 03.2009
MBA - Human Resources Management
Karnataka State Open University
Bachelor of Commerce - Commerce
Karnataka State Open University
Diploma - Commercial Practice
Government Residential Polytechnic For Women
PUC- Class XII - Science
DVS COLLEGE
Secondary - X -
Vasavi Vidyalaya
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