Shruthi Jayachandran
Human Resource And Customer Support
Dubai
Summary
Having the willingness to learn and grow personally and professionally, I am looking for a position in a company that needs and values quality service and system maintenance. Desire to occupy a human resource position. Comes with exceptional ability to support Human resource affairs through payroll processing, employee orientation, and interview schedules.
Overview
5
5
years of professional experience
16
16
years of post-secondary education
5
5
Languages
Work History
Customer Service Manager
Rugmys Groups
Dubai
08.2022 - 12.2022
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
Officer-Business Enabler- HR
CHOLAMANDALAM INVESTMENT AND FINANCE COMPANY LIMITED
Chennai
06.2021 - 01.2022
- Handling end to end operations of HR for the Business Personal Loan (SBPL & CSEL)
- Initiated a referral program to leverage employee networks, resulting in increased quality of applicants and reduced reliance on external agencies.
- Conducted exit interviews with departing employees to gather insights on potential areas of improvement within the organization''s recruitment and retention strategies.
- Enhanced candidate experience by streamlining the recruitment process and implementing effective communication strategies.
- Diversified candidate pool by implementing targeted outreach efforts focused on underrepresented groups within the industry.
- Implemented an applicant tracking system, improving efficiency in managing candidate information and communication throughout the hiring process.
- Implemented a candidate feedback process to identify areas for improvement in the hiring experience and make data-driven decisions to enhance overall effectiveness over time.
- Coordinated seamless onboarding experiences for new hires by collaborating closely with HR staff members responsible for orientation, training, and benefits administration.
- Developed strong relationships with hiring managers to better understand their needs and tailor recruitment strategies accordingly.
- Collaborated with HR team to develop job descriptions that accurately reflect role requirements and attract top talent.
- Reduced time-to-fill for open positions by proactively sourcing high-quality candidates through various channels.
- Conducted thorough interviews to assess candidate fit, skills, and cultural alignment with company values.
- Negotiated competitive salary packages for successful candidates, ensuring both employee satisfaction and cost-effectiveness for the company.
- Hired employees and initiated new hire paperwork process.
Human Resources Executive
BUZZWORKS BUSINESS PVT. LTD.
Chennai
11.2020 - 03.2021
- Coordinating with spocs and c
- Managed benefits administration, including health insurance enrollment and retirement plan options.
- Created succession planning strategy to identify high-potential employees for leadership roles in the organization.
- Implemented time-tracking systems that increased productivity levels among staff members without sacrificing work-life balance measures in place.
- Improved onboarding process for new hires, ensuring a smooth transition into the company.
- Championed employee recognition program development that boosted morale and contributed positively towards retention rates.
- Collaborated with department managers to develop job descriptions and requirements for new positions.
- Handled employee relations matters professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Optimized payroll processing to ensure accuracy and timely disbursement of salaries.
- Ensured compliance with all federal, state, and local labor laws through regular policy updates and audits.
- Conducted comprehensive performance reviews, identifying areas for improvement and growth opportunities.
- Negotiated favorable contracts with external vendors for services such as recruiting agencies or benefits administrators.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
- Followed programs closely to assess effectiveness and make proactive changes to meet changing demands.
- Educated employees on company policy and kept employee handbook current.
- Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
Junior Officer-Business Enabler
CHOLAMANDALAM INVESTMENT AND FINANCE COMPANY LIMITED
Chennai
09.2017 - 11.2020
- Sales IT- Managing in Providing assistance to technical issues for the branches located in the western part of India
- Assisting the branches in resolving Network issues, Application issues also guiding the branches in configuring the Operating Systems
- Coordinating with the team to attain financial achievements
- Indulging in the back end testing activity for the various deployment scenario like Pre-Prod, Dev and the Prod Environment
- Disbursement- Involving in the cross check activity of the documents of the customer to process the loan amount
- Coordinating with team in meeting the Monthly Targets
- Involving in the audit operation to check whether the customer details meet the RBI Guidelines.
Education
10th Standard - undefined
Kendriya Vidyalaya H V F
01.2005 - 04.2012
12th Standard, Computer Science - undefined
Jaya Matriculation School
01.2012 - 04.2014
Bachelor of Business Administration - BBA, Business Administration and Management, General - undefined
Bhaktavatsalam Memorial College for Women
01.2014 - 04.2017
Master of Business Administration - MBA, Human Resources Management and Services - undefined
Loyola Institute of Business Administration (LIBA)
01.2017 - 04.2020
Skills
Microsoft officeHuman Resources (HR)Team CoordinationCommunicationSatisfied ClientsPayrollJoining FormalitiesBusiness
Audit Support
Technical Support
Call Center Operations
Deadline-oriented
MS Office
Customer Relationship Management Software (CRM)
Administrative Support
Problem-Solving
Decision-Making
Customer Relations
Staff Management
Customer Service
Human Resources Management
Escalation Handling
Honors Awards
Employee of the month - Cholamandalam Investment and Finance Company Limited (Jan 2019)
Personal Information
- Father's Name: K. Jayachandran
- Date of Birth: 12/18/96
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Leisure Pursuits
- Reading Books
- Singing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You only have to do a few things right in your life so long as you don’t do too many things wrong.
Warren Buffett
Timeline
Customer Service Manager
Rugmys Groups
08.2022 - 12.2022
Officer-Business Enabler- HR
CHOLAMANDALAM INVESTMENT AND FINANCE COMPANY LIMITED
06.2021 - 01.2022
Human Resources Executive
BUZZWORKS BUSINESS PVT. LTD.
11.2020 - 03.2021
Junior Officer-Business Enabler
CHOLAMANDALAM INVESTMENT AND FINANCE COMPANY LIMITED
09.2017 - 11.2020
Master of Business Administration - MBA, Human Resources Management and Services - undefined
Loyola Institute of Business Administration (LIBA)
01.2017 - 04.2020
Bachelor of Business Administration - BBA, Business Administration and Management, General - undefined
Bhaktavatsalam Memorial College for Women
01.2014 - 04.2017
12th Standard, Computer Science - undefined
Jaya Matriculation School
01.2012 - 04.2014
10th Standard - undefined
Kendriya Vidyalaya H V F
01.2005 - 04.2012