SHRUTHI KL

• To ensure quick and good service to the patients by effective coordination .
• To Coordinate for admissions & smooth discharge of the patient by meeting them with proper with counseling .
• To ensure that doctor requirements are met of the basic amenities in room.
• Any requirement of the doctor in terms of communication and follow up patient for admission/conversations/issues to be sorted out .
• Coordination with insurance for pre authorization . follow up with Admission for bed allocation .
• Monthly submission of MIS reports to Operations Manager which will be validated by Operations Head .
• Coordination for medical meetings.
• To ensure effective customer satisfaction with zero complaints .

• Attending training sessions to grow knowledge of products and to develop customer service skills.
• Handling the Marketing team and work for a development for the organization .
• Maintaining Accounts ,Pharmacy and Front office , Attendance and Generate the Payroll roll for the Employees .

• Informed customers about special promotions and provided detailed information for various products.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Provided product and service recommendations to guide customers on products to meet varying needs.
• Utilized internal software and tools to meet customer needs and resolved issues promptly.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor .

• Answer patient questions and provide assistance and directions when necessary

• Track all phone calls that arrive using our general office number

• Utilize our medical office software to schedule new and follow-up appointments for our patients • Respond to emails that arrive using the general office email address

• Maintaining records and accounts of patients

• Assisting patients in filling medical forms

• Keeping track of office supplies, inventories and placing orders as necessary

• Ensuring maintenance of the reception area

• Updating patient insurance information.

• Inter departmental co-ordination , Room Readiness and inventory of the stationery , Checking Mails and reply to the query . Sending reports to the patients and Clients on daily basis , Checking PSN and solving all the delay Reports. Intimation giving to the patients and clients over the phone and mails for result delay / PSN and resolving all the problems . sending OT duty details, no of attendance to Lab head on monthly basis , update duty roaster on weekly basis and send to all the departments and lab head , sending total sales and no of the patient visited to concerned Dr’s .lab head .and A/c department . giving all the information to the Marketing Persons and clients /patients about the prices and availability of test and TAT over the Phone/Mail , Giving training to the juniors about the billing and Test packages for Walk in patients/clients.

• OPD Management and Consultants Coordination. Registration and Billing Telephone operations. Appointment and Scheduling .Cancelling and Rescheduling Appointment. Update of Contact details of consultants star dials/extension numbers . Maintaining attendance, leave and delays in absenteeism of the consultants . Inter departmental co-ordination , Room Readiness and inventory of the stationery , submitting all cash to concerned .