Shruthi Kollu
Hyderabad
Summary
Goal-oriented Recruiting Coordinator looking to support growing team with expertise and drive. Adept at establishing rapport and collecting information. Well-versed in online recruitment platforms. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Resourceful and meticulous recruiter with several years of experience communicating and collaborating effectively with all levels of personnel, agencies, hiring managers and candidates to maximize talent quality. Seasoned recruiting professional with proactive, flexible and hardworking approach to accomplishing employer hiring objectives. Works well with job boards, LinkedIn and ATS systems. Skilled in coaching, overseeing and encouraging successful recruiters.
Overview
8
8
years of professional experience
Work History
Recruiting Coordinator
Randstad Source right (RSR)
05.2022 - Current
- Responsible for scheduling interviews with candidates and assigning tickets to the first action team.
- Managed two clients simultaneously, as per the requirement, with cross-skilled support.
- Offered end-to-end offer process, including creation, negotiation, documentation, and new hire onboarding. Trained the team members with processes on interview scheduling, offers, and auditing, as well as onboarding. Organized and arranged interviews with candidates and managers, scheduling times and candidate notes into diaries for manager review.
- Working on internal audits of the agents who work on scheduling and sourcing.
- Provide support on creating tickets and assigning interviews by schedulers to candidates.
- Conducted interviews and filtered candidates for open positions.
- Worked on three different projects and moved internally based on performance.
- Performed candidate onboarding process by conducting background verifications, being accurate and precise about each and every detail of previous jobs, education, and certificates.
- Ensure that the candidates have been scheduled with interviews on time.
- Assists with the interview process, attending and conducting interviews with managers, directors, and other stakeholders.
- Monitored applicant flow through ATS reporting tools and provided recommendations for improving efficiency.
- Collaborated with recruitment and HR professional to achieve hiring goals.
- Organized applicant drug tests and obtained results.
- Hired employees and processed hiring-related paperwork.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Sourced, qualified and conducted screening interviews with job candidates.
- Maintained candidate database through Applicant Tracking System (ATS) for efficient tracking.
- Coordinated pre-employment assessments and background checks for final candidates.
- Managed communication between internal teams and departments related to recruitment activities.
- Created job postings and distributed to relevant job boards, social media sites, and other sources.
Sr. GCC Specialist
GOC
11.2021 - 04.2022
- Worked on onboarding process for employees and performance management
- Manage and maintain the applicant tracking system (ATS), including selecting appropriate keywords to match the organization's needs
- Coordinate with hiring managers to develop and execute recruitment initiatives to source new talent
- Responsible to analyze Campaign Requirements, creating Campaign Strategy
- Actively identify the right targeting methods to give the best Campaign performance depending on the bid amount and budget
- Ensure that the advertisers use correct key word so that their ad is been showed when the key word is searched
Digital Technical Associate
Amazon
09.2017 - 11.2021
- Worked as a tech specialist for Amazon Devices and to give additional support for digital related concerns via chat and email for U.S process
- Worked as Concession Abuse Prevention Captain for balancing the customers' concessions on their account and managing the account usage for U.K process
- Provided Chat and Email Support for Prime Video, Amazon App store, Fire TV, Twitch and Echo issues in North America
- Resolved technical issues through diligent research using knowledge center, forums and other internal tools to provide an effective and quick solution to the customer
- Collaborated with QA team to improve Twitch Prime user workflow and aid in developing style guide/process documentation for development of the process
- Provided quick resolutions to technical problems by maintaining the key performance indicator targets at 90% and ensuring customer satisfaction and worked for a MT project which mainly supports Germany and Italy
- Got promoted as a Subject Matter Expert (SME) within 2 months of internal hiring; Coached 3 batches of new hires
- Provided timely follow-up on tickets and also updated the customer on any progress made on the ticket
- Resolved technical issues through diligent research using knowledge center tool, forums and other internal tools to provide an effective and quick solution to the customer
Associate
Sutherland Global Services
08.2016 - 09.2017
- Worked for a third-party process UBER as a customer support Associate assisting their issues via email and the support and concerns was addressed to riders, drivers of UBER for International and Domestic
- Resolved 100 tickets which consumes a timeframe of month, worked this in 2 hours for manager for a whole week
- Identified opportunities for process improvement and provided feedback to enhance the service for Onsite manager
Education
MBA - HR
Hasvitha College
Hyderabad12.2020
BSC - IT
Loyola Academy
Hyderabad12.2016
Skills
- Sourcing and Screening
- Coaching on Resumes
- Decision making
- Interview Scheduling
- Onboarding process
- Auditing
- Administrative Expertise
- HRM knowledge
- Recruitment
- Selection
- Pre-background verification
- Analytical
- Data driven
- Command of Technology
- Customer Service
- User Experience
- Multitasking skills
- MS Excel
- Google sheets
- Power Point Presentations
- Word
- Outlook
- Documentation
- Design of technical specifications
- System usage
- Team Lead
- Basic Project Management
- Service Now
- Administrative Skills
- Interview scheduling
- Tracking spreadsheets
- Human Resources
- Fresh service
- Workday
- Accurate
- SAP Field glass
- Hire right
Accomplishments
- Received Monthly Star Performer Award in 2 quarters consistently in Randstad for highest number of hiring's among the team.
- Rock star Award Excellence in providing trainings to leadership and HR Team members in each skill set.
- Awarded as Q2 Incentive Winner for Performance metrics and data driven team work.
- Awarded as Team Player, Digital Ambassador and Best Peer at peak time of the process at Amazon.
Timeline
Recruiting Coordinator
Randstad Source right (RSR)
05.2022 - Current
Sr. GCC Specialist
GOC
11.2021 - 04.2022
Digital Technical Associate
Amazon
09.2017 - 11.2021
Associate
Sutherland Global Services
08.2016 - 09.2017
MBA - HR
Hasvitha College
BSC - IT
Loyola Academy
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