Overview
Work History
Education
Skills
Accomplishments
Additional Information
Countries Visited
Personal Information
Languages
Disclaimer
Timeline
Generic
Shruthi Nair

Shruthi Nair

Overview

13
13
years of professional experience

Work History

Brand CCR (Customer Care Representative) for Rado & Gucci

Rivoli Group LLC
Dubai
10.2021 - Current
  • Handling all after sales support for the brands, Coordinating with retail stores, Processing orders and transactions, Resolving issues and troubleshooting technical problems, Providing proactive customer outreach and responding to customer reviews, Collecting and analyzing customer feedback, Handling customer complaints, supervising inbound and outbound calls with daily reports of overall activities.

Senior Customer Service Executive

Ibyta B2B Travel
Dubai
01.2020 - 07.2020
  • Yield optimization, Generate new revenue streams, Provide Ancillary services, Sale of Niche Products, Organized Educational Tour and Medical Tours

Senior Leisure Consultant

Cozmo Travel
Sharjah
04.2015 - 12.2019
  • Organized Group Tours, Conducted Escorted tours, Organized tours for various destinations, Assisted Marketing dept for creation of digital fliers, Achieved monthly and yearly target, Obtain sales lead from clients

Sales Support Agent

Air Arabia
Sharjah
10.2014 - 03.2015
  • Conversion of sales calls, Obtain referral business, Client retention

Junior resident Doctor

Sree Shankara Ayurveda hospital
02.2011 - 07.2013
  • Attending both in patients and out patients, Provided services to medical tourism patients, Worked closely with Tour operators

Education

IATA basic Load control program -

Skyline University Sharjah, U.A.E
03.2014

Graduation in Medicine(Ayurveda) -

Sri Shankara Ayurveda College Chennai, Madras University
01.2010

Skills

  • Team Building
  • Holiday/Leisure Business
  • Organizing Skills
  • Operational Excellence
  • Time Management
  • Problem Solving Skills
  • Escorted Tours
  • Group Tours
  • Client Relations

Accomplishments

  • Appreciation from the Kerala state government for the initiative and active participation in the flood relief campaign- 2018.
  • Volunteered at several Blood donation camps in Kerala and Tamil Nadu

Additional Information

  • MS office - word, excel, power point
  • OS Tickets and UCS calls
  • VMS Accounts
  • Galileo reservation system
  • Online Portals - DOTW, LOH, Hotel beds, Travel insurance etc.

Countries Visited

  • France
  • Greece
  • Georgia
  • Armenia
  • Bishkek
  • Indonesia
  • Kenya
  • Iran

Personal Information

  • Date of Birth: 12/31/87
  • Gender: FEMALE
  • Nationality: INDIAN
  • Visa Status: RESIDENCE

Languages

ENGLISH, HINDI, MALAYALAM, TAMIL

Disclaimer

I hereby declare that the details furnished above are true to the best of my knowledge.

Timeline

Brand CCR (Customer Care Representative) for Rado & Gucci

Rivoli Group LLC
10.2021 - Current

Senior Customer Service Executive

Ibyta B2B Travel
01.2020 - 07.2020

Senior Leisure Consultant

Cozmo Travel
04.2015 - 12.2019

Sales Support Agent

Air Arabia
10.2014 - 03.2015

Junior resident Doctor

Sree Shankara Ayurveda hospital
02.2011 - 07.2013

IATA basic Load control program -

Skyline University Sharjah, U.A.E

Graduation in Medicine(Ayurveda) -

Sri Shankara Ayurveda College Chennai, Madras University

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Shruthi Nair