Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Shruthi R

Import/Export Senior Quality Analyst
Bengaluru

Summary

Experienced Import/Export Senior Quality Analyst with 6 years of experience in HTS classification and global trade compliance. Skilled in analyzing product specifications to assign accurate Harmonized Tariff Schedule (HTS)/HS codes, ensuring compliance with international customs regulations and minimizing risks. Adapt at collaborating with cross-functional teams, resolving classification disputes, and utilizing trade compliance tools to streamline processes. Known for attention to detail, strong regulatory knowledge, and delivering efficient, compliant solutions in fast-paced environments.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work History

Import/Export Senior Quality Analyst

Amazon
10.2018 - Current
  • Audit and provide accurate HTS classifications for Amazon’s product catalog, ensuring compliance with global customs regulations across multiple regions.
  • Review product specifications, technical details, and applicable customs regulations to assign Harmonized Tariff Schedule (HTS)/HS codes accurately.
  • Improved classification accuracy by streamlining Process documents, leading to a reduction in errors(DT creation project).
  • Trained and mentored junior team members on HTS classification standards and regulatory best practices.
  • Provide feedbacks to classifiers for their wrong HS codes.
  • Implemented quality parameters such as 5 why's, CAPA to make process error free.
  • Conducting and organizing trainings and knowledge sharing sessions to increase the knowledge base of the team members.
  • Collaborated with cross-nodal teams and stakeholders to address queries, resolve issues, and ensure seamless operations.
  • Managed and monitored the case queue to ensure efficient allocation of tasks to auditors, optimizing workflow and meeting deadlines.
  • Analyzed queue data to identify bottlenecks and implemented solutions to enhance productivity and efficiency.
  • Provided timely support to team members and stakeholders, ensuring alignment with organizational goals and service level agreements (SLAs).
  • Acted as a liaison between teams to facilitate effective communication and coordination during high-priority situations.

Transaction Processing Analyst- Order to Bill

Unisys India Private Limited
06.2017 - 10.2018
  • Managed the Order-to-Bill (O2B) cycle, ensuring accurate and timely processing of customer orders in line with business requirements.
  • Collaborated with the sales team to book orders based on specific customer needs, maintaining high levels of customer satisfaction.
  • Demonstrated expertise in creating and managing sales and purchase orders using Oracle R12 application.
  • Generated invoices using the Consolidated Billing (CONBILL) tool, ensuring accuracy and adherence to billing guidelines.
  • Processed Return Material Authorization (RMA) requests, managing workflows and coordinating with stakeholders to resolve issues.
  • Acted as a key liaison with front-office teams and country-specific requestors to deliver efficient and timely service to customers.
  • Prepared and submitted Daily Performance Reports (DPR) to monitor quality metrics and ensure continuous process improvements.
  • Handled service requests through platforms like UACT, CPQ, and Smart Forms, ensuring timely resolution and process efficiency.

Order Management Analyst

Oracle
09.2014 - 03.2017
  • Managed end-to-end booking of Oracle’s hardware and software products, ensuring alignment with customer requirements and corporate policies.
  • Conducted detailed analysis and validation of Purchase Orders (PO), Ordering Documents (OD), and quotes to maintain accuracy and compliance.
  • Acted as a liaison between Oracle stakeholders and internal teams to facilitate seamless communication and issue resolution.
  • Prepared and maintained detailed daily reports to track key operational metrics and provide actionable insights.
  • Managed Credit Memo and Rebill (CMRB) reports, ensuring accuracy and adherence to financial guidelines.
  • Delivered multi-channel support via calls, emails, and chat to address and resolve customer queries efficiently.
  • Collaborated with technical and cross-functional teams to identify and resolve process challenges, enhancing operational efficiency.
  • Managed high volumes of orders, ensuring accurate data entry and prompt fulfillment.
  • Identified areas for process improvement, implementing changes that reduced errors and increased efficiency.

Education

BCA -

Soundarya Institute of Management & Science
06.2011 - 04.2014

12th Standard -

MLA College
06.2009 - 01.2011

10th Standard -

PES School
05.2008 - 01.2009

Skills

    HTS and HS code classification

    Trade compliance and customs Regulation

    Team assignments

    Strong communication skills

    Training implementation

    Training material development

    Multitasking

    Task prioritization

Awards

· 5 Ace of Spade

· 1 Beyond Award

· 3 Best Performer of the Month

· Spot Award




Timeline

Import/Export Senior Quality Analyst

Amazon
10.2018 - Current

Transaction Processing Analyst- Order to Bill

Unisys India Private Limited
06.2017 - 10.2018

Order Management Analyst

Oracle
09.2014 - 03.2017

BCA -

Soundarya Institute of Management & Science
06.2011 - 04.2014

12th Standard -

MLA College
06.2009 - 01.2011

10th Standard -

PES School
05.2008 - 01.2009

Similar Profiles

CREATE PROFILE
Shruthi RImport/Export Senior Quality Analyst