Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic
Shruthi RC

Shruthi RC

Bangalore

Summary

Results-driven and detail-oriented P2P (Procure-to-Pay) Specialist with 8 years of experience in end-to-end invoice processing and ERP systems (SAP, Oracle). Proven track record of meeting SLAs, ensuring compliance in AP operations. Strong communication skills, with a focus on accuracy and timely execution.

Overview

8
8
years of professional experience

Work History

Senior Associate -Client - ANZ(AUS)

IBM INDIA PTY LTD
Bangalore
09.2022 - Current
  • Resolved escalated customer issues promptly, fostering positive relationships with clients.
  • Identified improvement areas to guide decision-makers in implementing necessary changes.
  • Allocated work to team members for efficient task distribution and completion.
  • Provided timely feedback to ensure task alignment with project goals and deadlines.
  • Processed invoices, adjustments, and credit memos for customers accurately.
  • Created ad hoc reports per management or stakeholder requests.
  • Handled L2 tickets within SLA and updated requesters on payment statuses.
  • Performed month start and end report accruals effectively.
  • Served as the key point of contact in a reverse transition, ensuring seamless knowledge transfer, process reintegration, and stakeholder alignment during the project handover.

F&A Business Associate-Client -Williams (USA)

IBM INDIA PTV LTD
Bangalore
06.2019 - 09.2022
  • Preformed control activity, Daily duplicate review to identify duplicate invoice and email to cancel it.
  • Performed a cycle time report to know the time taken to process the invoice and provide guidance to the team members.
  • Coordinates daily workload, processes timely and accurately, and handles routine administrative tasks.
  • Implemented internal control systems to ensure accuracy.
  • Cross-trained employees, enabling completion of priority tasks during personnel absences.

Process Delivery Specialist-(Williams-USA)

IBM INDIA PTV LTD
Bangalore
01.2017 - 06.2019
  • Post PO, non-PO, and pre-approved utilities, and other invoices.
  • Ensuring Adherence to productivity, Quality, SLA, Review, Verify, Code and match the invoices.
  • Handling non-PO resolution report (as per the coder, the invoice header has to be changed, and it has to be resubmitted to the coder).
  • Research and resolve invoice queries, issues.
  • Identifying the pain areas of the process and suggesting ideas to resolve them.
  • Completed day-to-day duties accurately and efficiently.
  • Worked effectively in team environments to make the workplace more productive.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Maintained accurate records of all invoice transactions.
  • Provided training and guidance to other staff members on invoice processing procedures.
  • Responded promptly to customer inquiries regarding invoicing issues.
  • Investigated any discrepancies or errors in the invoice information provided by vendors.
  • Followed up with vendors regarding missing documentation or incomplete information.
  • Monitored incoming emails for unpaid invoices.
  • Generated reports as requested for management review purposes.
  • Processed high volume of vendor invoices and payments in a timely manner

Education

MBA - Finance And HR

Acharya Institute of Technology
01-2016

Skills

  • Procure-to-pay (P2P) process
  • Invoice processing (3-way/2-way match)
  • Oracle ERP Ariba Microsoft Excel Power BI SharePoint ServiceNow
  • Purchase orders (PO) and non-PO invoicing
  • Compliance and Audit Support
  • Payment processing and reconciliation
  • Stakeholder communication
  • Month-end closing activities
  • MS Excel (VLOOKUP, Pivot Tables)

Accomplishments

  • Worked beyond the call of duty during weekends and extended hours during ERP migration blackleg clearance
  • Manager appreciation Green Star Award May 2021,
  • Agile Platinum Award as part of Squad 1, Williams (first half 2021 Agile Award)
  • Achieved 3 times Star of the Week for showcasing Agile values and principles in the work environment
  • Recognized two times with a cash award from the manager for efficient delivery
  • Successfully met client requirement cut-off time to clear ERP migration backlog
  • Best Performer Award -from CLIENT ANZ

Languages

English
First Language
English
Upper Intermediate (B2)
B2
kannada
Upper Intermediate (B2)
B2
telugu
Upper Intermediate (B2)
B2

Timeline

Senior Associate -Client - ANZ(AUS)

IBM INDIA PTY LTD
09.2022 - Current

F&A Business Associate-Client -Williams (USA)

IBM INDIA PTV LTD
06.2019 - 09.2022

Process Delivery Specialist-(Williams-USA)

IBM INDIA PTV LTD
01.2017 - 06.2019

MBA - Finance And HR

Acharya Institute of Technology

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Shruthi RC