Shruthi R M

· Successfully managed a significant life transition while maintaining a focus on continuous learning and personal development.

· Engaged myself in learning activates like learning Salesforce and AWS technologies.

Project: Commonwealth Bank of Australia(OpenText)

• Investigated system issues and implemented resolutions to reduce downtime.
• Maintained flexible schedule and responded to after-hours and weekend emergencies.
• Managed operation scheduling, backup, storage and retrieval functions.
• Worked on patching SM Windows servers over weekend.
• Knowledge on SM cluster and DB DR functionalities.
• Authored documentation for system configuration and troubleshooting.
• Monitored system performance and responded to alerts.
• User access management in SIT/UAT environments.
• Knowledge of ServiceNow applications for Incident, Change and reports / metrics.

Project: Sonata Software

• Worked on Sapphire IMS 4.0 asset management tool.
• Maintained and updated all documents and records on regular basis.
• Ensure expense control within operating budget.
• Automated reports for tracking devices assignments and history.
• Bulk DB update of retired/out-of-sync assets.
• Bulk addition template for adding new assets to CMDB inventory.
• Configured user sync between AD and Sapphire IMS tool.
• Worked on simple SQL queries to update user/asset inventory data.
• Provided analysis of project documents, outlining possible delays and problematic aspects of planned maintenance.

Project: Internal

• Basic Scaling and Load Balancer of SM servers.
• Installation and Configuration of HP SM 9.6xx Installation of MSSQL Server 2008.
• Creating Operator, Contacts, Category, Area, Subareas, Templates, Assignment groups, data upload/unload.
• Knowledge of Service Desk Management, Incident Management and Change Management, Problem Management, global list.
• Knowledge of notifications, HTML, workflows, Links, Form Design, Format Control, Views, data dict, database.