Shruthi S
Sales Representative And Technical Support
Bangalore
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Makeup Artist
Freelance
05.2025 - Current
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Engaged with Makeup Artists to disseminate knowledge, advancing team capabilities in multiple techniques.
- Sanitized makeup tools to avoid spread of infection.
- Conducted consultations to understand client's desired look.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Transformed clients'' appearances using advanced contouring techniques, enhancing features for special occasions or events.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Mentored junior makeup artists, sharing expertise to elevate overall quality of service provided by team.
- Customized makeup solutions for clients with sensitive skin, improving their comfort and satisfaction with service.
- Maintained regular client list and successfully handled walk-in customers.
- Answered phone calls and emails to schedule client appointments.
- Used social media platforms to promote salon and services.
Senior Technical Support Associate
TESCO
03.2022 - 03.2025
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Managed high levels of call flow and responded to technical support needs.
- Collaborated with cross-functional teams to identify recurring issues, developing proactive solutions to minimize future occurrences.
- Developed user-friendly guides for common issues, reducing volume of support tickets.
- Played key role in project that significantly reduced system downtime for major clients.
- Boosted team morale and efficiency, organizing regular training sessions on latest tech trends.
Customer Service Representative
AIRTEL
01.2020 - 03.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed timely and effective replacement of damaged or missing products.
Education
Bachelor Of Commerce - Commerce
Gitam University
Bangalore 03.2018
PUC - Commerce
New Horizon
Bangalore04.2010
SSLC -
St Anthony’s High School
Bangalore03.2008
Skills
Professional networking
Client consultations
Client relationship building
Sales and upselling
Relationship building
Problem-solving
Customer service
Team collaboration
Time management
Timeline
Makeup Artist
Freelance
05.2025 - Current
Senior Technical Support Associate
TESCO
03.2022 - 03.2025
Customer Service Representative
AIRTEL
01.2020 - 03.2021
Bachelor Of Commerce - Commerce
Gitam University
PUC - Commerce
New Horizon
SSLC -
St Anthony’s High School