Shruthi SB
Kudligi
Summary
Career objective is to utilize mySkills & Knowledge andstart my career from yours. Which will gives me an opportunity to enhance my Skills & Knowledge, I need platform to prove myself as a good employee.
Overview
6
6
years of professional experience
Work History
Assistant Manager
HDFC Bank
09.2022 - 12.2022
- We have generated repeat business through exceptional customer service.
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
Senior Exicutive (Credit Card)
Iprocess services India Pvt Ltd
12.2020 - 09.2022
- Coordinated with other departments to verify timely and accurate processing of credit card applications
- Leveraged deep knowledge and understanding of thebanking industry to handle customer inquiries with increasing complexity.
- Assisted customers with questions and inquiries to provide information regarding credit card accounts.
- Investigated and evaluated customers for creditworthiness and potential risk factors.
Sales officer(Credit card)
Iprocess services India Pvt Ltd
09.2018 - 09.2020
- Enhanced sales through development of new sales strategies, cold calling techniques and customer follow-up
- Prepared sales reports with informative graphs and charts to outline key data.
- Responded to customer needs by answering questions and providing detailed information about Credit card
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
Sales executive (Credit card)
Axis Securities
04.2017 - 01.2018
- Part of the Credit card department team which is working closely with internal and existing customers to provide a Credit card with different channels of availability of Credit card for the customers
- We Should check Customer eligibility
- We have to cal the Customers & Generate the leads
- We have to send leads to field executive through the mobile
- We Should reach our monthly target
- Attend monthly meetings with the Regional sales Manager to update information and discuss any issues
Education
M.Com - Finance
Kuvempu University
Bangalore 02-2020
PUC - undefined
Swamy vivekananda PU College
01.2013
SSLC - undefined
Shree Chowdeshwari High School
01.2011
Skills
- Communication
- Presentation Skill
- Team management
- Team building
- Team collaboration
- Negotiation
- Customer relations
- Customer relationship management (CRM)
- Sales growth
- Reporting and documenting
- Customer rapport
- Customer service
Languages
English
Kannada
Roles And Responsibilities
- Identifying eligible Customer and offer them valuable Banking service such as Credit card, Personal Loan & other service based on their Credit history and financial transaction with our Bank
- Generating the leads towards Credit card and finding valuable customer to onboard them to our Credit card service
- Verify the Customer KYC and cross verification of KYC documents with government Data base
- Co-ordinate with field team for Document collection and background verification
- Conducting Monthly performance review meeting and Providing & collecting the valuable input from the team towards improvement of performance
Aboutprocess
Part of the Credit card department team which is working closely with internal and existing customers to provide a Credit card with different channels of availability of Credit card for the customers.
Disclaimer
I hereby declare that the above given information is true and correct to the best of my knowledge.
Personal Information
- Father's Name: Basavaraja S
- Mother's Name: Rudramma
- Date of Birth: 04/15/95
- Gender: Female
Timeline
Assistant Manager
HDFC Bank
09.2022 - 12.2022
Senior Exicutive (Credit Card)
Iprocess services India Pvt Ltd
12.2020 - 09.2022
Sales officer(Credit card)
Iprocess services India Pvt Ltd
09.2018 - 09.2020
Sales executive (Credit card)
Axis Securities
04.2017 - 01.2018
PUC - undefined
Swamy vivekananda PU College
SSLC - undefined
Shree Chowdeshwari High School
M.Com - Finance
Kuvempu University
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