Shruthi Shetty

Assistant Vice President | Apr 2019 – May 2022

Enterprise owner for India delivery and operating model across Alpha Middle Office, with end-to-end accountability spanning Portfolio Control, Cash Administration, Enterprise Business Solutions, Transitions (T3), Data Management, Client Services, Fee Billing, and Client Reporting.

Strategic Impact & Achievements

❖ Own the India Alpha Middle Office delivery and operating model, balancing scale, control, and client experience while safeguarding portfolio integrity, valuation accuracy, and decision-readiness for Investment Managers.

❖ Execute Alpha strategy in partnership with Global Product, Transformation, and Client Coverage, directly supporting new-client onboarding, client retention, and platform growth.

❖ Led large-scale enterprise transitions, migrating 100+ FTE to India with zero client impact, materially strengthening operational resilience, reducing concentration risk, and improving cost efficiency.

❖ Partner with enterprise Transformation teams to design and execute transversal programs spanning data quality, operating resilience, and control uplift - driving sustainable risk reduction and improved service stability at scale.

❖ Directed migration, automation, and re-engineering initiatives delivering sustained Operational Control Framework Check reduction, capacity release, and structural improvements in operating leverage.

❖ Led Alpha strategy execution improving IBOR integrity and ownership initiatives, strengthening downstream investment, reporting, and client outcomes through clearer accountability and data governance.

❖ Designed and implemented ring-fenced operating models for sensitive global clients, improving end-to-end service quality, risk management, and regulatory confidence.

❖ Identified and executed automation opportunities that materially reduced operational cost and dependency while enhancing control effectiveness and scalability.

❖ Act as regional escalation leader, managing complex cross-time zone issues, senior client engagements, and critical delivery risks with accountability for resolution and outcomes

Enterprise Leadership & Culture

❖ Core contributor to Professional Women’s Network; co-led and delivered the flagship “Elevate” program.

❖ Recognized winner under #InspireInclusion – Celebrating Women in Global Delivery.

❖ Led global Learning & Development initiative to establish a Middle Office Academy, streamlining onboarding and advanced capability building.

❖ Key influencer within the India People Council, driving engagement, branding, and attrition-reduction initiatives.

Senior operations leader with end-to-end ownership of FX execution support, cash operations, and payment controls for a marquee global asset manager, serving as the primary North America escalation point from Bangalore.

Strategic Impact & Achievements

❖ Led three mission-critical custody functions supporting 85+ global markets, ensuring accurate FX execution, cash processing, and secure payment authorization for high-value institutional clients, including BlackRock.

❖ Acted as regional escalation owner for NA, managing time-critical issues, market events, and risk scenarios to protect client outcomes and regulatory compliance.

❖ Partnered with FX Trading Desks, Product, Client Management, Middle Office, Sales, and Agent Banks to deliver seamless trade execution and settlement within SLAs and market-specific requirements.

❖ Oversaw client FX instruction capture and validation across electronic platforms and fax-based workflows, supporting both direct dealing and third-party FX modules while reducing operational risk.

❖ Owned cash booking and payment investigations for global and domestic markets, including the successful transition of high-value BlackRock accounts across multiple tranches with no client disruption.

❖ Strengthened client engagement and transparency, working closely with Relationship and Sales teams to improve service confidence, issue resolution, and stakeholder trust.

❖ Accountable for payment authentication and fraud prevention controls, including signer validation, call-back confirmations, and routing of instructions in line with authorization matrices.

❖ Drove strategic risk-reduction and digitization initiatives, including Data Cap controls and IVR-based call-back solutions, improving control effectiveness, scalability, and audit outcomes.

❖ Consistently balanced client service, operational risk, and regulatory expectations, reinforcing JPMC’s custody control environment while supporting business growth.

Associate – Treasury Operations (Settlement & Reconciliation) | Jun 2006 – Dec 2012

Senior Operations & Transformation Leader across Treasury Settlements, Liquidity, Cash Management, and Global Reconciliations, with accountability for regulatory delivery, platform transformation, and global team leadership.

Strategic Impact & Achievements

❖ Led global cash, liquidity, and settlement operations across Asia, EMEA, and Americas, covering 15+ currencies and 10+ agent banks, ensuring funding sufficiency, intraday liquidity resilience, and uninterrupted settlement through volatile market conditions.

❖ Played a pivotal role in the Bangalore →Salt Lake City (UT) migration; led end-to-end setup of a new US Cash Settlement & Reconciliation hub, including operating model design, knowledge transfer, controls stabilization, and workforce capability build-out.

❖ Delivered multiple firmwide transformation programs, replacing manual cash projection and reporting processes with scalable automated solutions; introduced a new firmwide Nostro ledger settlement platform with “Debit Authority,” delivering a combined productivity gain of ~5 FTE and materially strengthening control and auditability.

❖ Directed regulatory change initiatives in response to FCA and client money requirements, including real-time client money lock-ups for listed derivatives and Asia remittance regulations—ensuring compliant payment disclosures, cancellation rights, and error resolution within mandated timelines.

❖ Strengthened cash controls and operational risk frameworks by overseeing end-to-end monitoring of incoming and outgoing payments, enhancing fraud detection, escalation governance, and regulatory compliance in partnership with Risk and Compliance.

❖ Owned global bank account lifecycle management (open, close, maintain) across entities, currencies, and regions, supporting new entity setups, M&A activity, authorization structures, and post-acquisition integrations.

❖ Played a key leadership role in post-acquisition integration, onboarding GS Australia books and records into core platforms and executing clean close-outs while preserving business continuity and control integrity.

❖ Served as a global escalation point during periods of market stress, navigating funding pressures, FX settlement risk, and time-zone mismatches to ensure continuity of critical payment and settlement activity.

❖ Chaired a global Business Unit Engagement program, driving measurable improvements in cross-regional communication, standardization, and process discipline; led remediation of erroneous payment formats, generating ~$260K in annualized monetary savings.

❖ Appointed Program Drafter following GS transition to a Bank Holding Company, responsible for reviewing and updating SOPs to meet BHC control and governance standards within a controlled risk environment.

❖ Led culture-led productivity initiatives, including the “Muffin Initiative,” focused on rapid, low-cost process improvements—resulting in ~2 FTE savings while embedding continuous improvement mindset across teams.

❖ Built and scaled global teams, including offshore-onshore migrations (India to Salt Lake City), process design, training, stabilization, and subsequent leadership of geographically distributed EMEA cash settlement and reconciliation teams.

❖ Partnered with Technology and Securities Operations on strategic platform enhancements, including security settlement tooling enabling automated cash spin-offs, mainframe eliminations, Euroclear account introductions, and SWIFT MT941 payroll message standardization.

❖ Developed deep end-to-end trade lifecycle expertise, from booking through settlement, proactively identifying control gaps and strengthening operational and credit risk mitigation.