Shruthi Vada
Inside Sales Supervisor
Secunderabad
Summary
Dynamic Sales Manager with over 12 years of experience in leading and mentoring high-performing sales teams, consistently exceeding revenue targets and cultivating long-term client relationships. Skilled in stakeholder management and strategic planning, with a strong focus on optimizing sales operations for maximum profitability and growth. Known for revitalizing sales processes, enhancing team efficiency, and driving client acquisition. A results-oriented leader with a keen analytical mindset and a collaborative approach to team development and performance improvement.
Overview
13
13
years of professional experience
2023
2023
years of post-secondary education
4
4
Languages
Work History
Sales Manager
DELL TECHNOLOGIES
10.2018 - Current
- Led Dell India’s online consumer and SMB interactions across IB, Chat, Email & WhatsApp.
- Led a cross-functional team of 22 members, ensuring alignment with project goals, timelines, and KPIs.
- Coached and mentored team members, resulting in a 6% improvement in customer experience score and 88% growth in productivity.
- Monitored performance and implemented improvement plans
- Built strong customer relationships and resolved concerns
- Conducted team training and ensured compliance.
- Created structured onboarding and training plans, reducing new hire ramp-up time by 35% and boosting early-stage performance.
- Handled customer escalations, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Sales Coach
DELL TECHNOLOGIES
09.2015 - 10.2018
- Developed sales team skills in communication, negotiation, and relationship-building.
- Coached 12 New Hire batches for US Consumer sales team from 2016 to 2018.
- Set and monitored sales targets, provided feedback, and resolved challenges.
- Promoted collaboration and teamwork, fostering a supportive work culture.
- Provided mentorship and hands-on training for temporary chat employees and new hires.
- Developed a tailored training module to support the onboarding of a new sales process, successfully coaching 50 sales representatives, 8 coaches, and managers.
Sales Support Sr. Associate
DELL TECHNOLOGIES
05.2013 - 08.2015
- Delivered exceptional customer experience scores of 92% and served as the CE Single Point of Contact (SPOC) to coach and mentor new hires
- Spearheaded the Walmart CE Chat project, driving team motivation and performance
- Provided comprehensive, end-to-end solutions tailored to customer needs
- Consistently exceeded customer experience benchmarks while generating high revenue
- Earned rapid promotion within a year in recognition of outstanding performance and results
Model United Nations Lead Trainer
Government of Andhra Pradesh
06.2012 - 11.2012
- Organized and conducted training sessions on Model United Nations for 500 + Engineering college students from all over Hyderabad
- Engaged in environmental awareness initiatives and tree-planting activities
- Adapted quickly to changing environments for continued professionalism under pressure.
Education
Executive MBA - International Business
Narsee Monjee Institute of Management Studies (NMIMS)
Bombay12-2023
Skills
Expert Leadership & organizational skills
Sales planning reporting and performance management
Customer relationship management
Relationship building
Training, coaching and mentoring
Quality management
Team collaboration
Adaptive leadership
Employee engagement
Problem-solving and Motivational skills
<Enter your own>
Languages
5,6,5,6
Timeline
Sales Manager
DELL TECHNOLOGIES
10.2018 - Current
Sales Coach
DELL TECHNOLOGIES
09.2015 - 10.2018
Sales Support Sr. Associate
DELL TECHNOLOGIES
05.2013 - 08.2015
Model United Nations Lead Trainer
Government of Andhra Pradesh
06.2012 - 11.2012
Executive MBA - International Business
Narsee Monjee Institute of Management Studies (NMIMS)
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