Shruthi VN

• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Organized and scheduled customer orders to appropriate departments.
• Collaborated with other departments to guarantee customer satisfaction.
• Responded to customer calls and emails to answer questions about products and services.
• Conducted client and market surveys to identify areas of improvement.
• Utilized problem-solving skills to address customer queries and complaints.
• Described products to customers and how best to care for merchandise.
• Refunded money and adjusted bills to resolve customer service or billing complaints.

• Brought forth excellent customer service skills and a commitment to customer satisfaction.

• Worked with Customer Service and Product Development departments to enhance overall customer experience.

• Increased the rate of return clients with unparalleled customer service and a commitment to satisfaction

• Accurately verified information and update information databases as necessary.

• Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns.

• Provided customers with quality assistance through phone calls. emails. and internet chats.

Verification of Credit cards and process card information.

• Worked as a dedicated team member of the banking team.

• Monitored the performance of sales team members and worked to increase team morale and motivation.

• Worked as a productive and positive team member to design, code, test

report, and debug operations.

• Effectively managed and lead a sales team consisting of 10+ people to drive company proficiency and success.

• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.

• Brought forth the ability to lead and direct a team.

• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
• Verification of documents to activate Sim cards.