Shruthi Nagalingaiah

• Serving as a performance consultant for internal and external contacts to understand business and performance issues while recommending appropriate intervention to drive business results
• Working collaboratively to determine appropriate training/performance solution to close performance gaps
• Conducting analysis to develop training programs most efficient approach to meet all project goals while prioritizing, coordinating, sourcing and managing multiple projects
• Designing instructional content to reflect an understanding of the diversity of learners or groups of learners while building into the design on-the-job application tools and learning aids
• Developing all components of the respective training programs including learning objectives, performance objectives, participant guides, facilitator guides, videos, job aids, assessments, and e-learning
• Creating effective evaluations for training programs in order to measure the degree of compliance and knowledge transfer
• Monitoring on-going training needs and adjusts training plans/programs accordingly
• Implementing training as by collaborating with the internal team to ensure materials are elevated to LMS and/or SharePoint
• Researching new training materials and supplies that might enhance our training procedures and provide value to our employees
• Conducted online research to obtain relevant information and materials &
  strengthened content through proofreading and editing.
• Support Customer Success and Account Management teams in advancing business and demos for prospects as and when requested
• On-Board & Provide end-to-end new hire training, monitors training,
  identifies gaps, tracks performance, and implements effective learning
  initiative

• Handling end to end Learning & Development calendar management. Meeting the business heads and Identifying learning needs, rolling out the learning calendar, training delivery and management.

• Conduct TNI and design the content in partner with external vendor which are aligned to employee competencies.

• Assist in the creation and development of various learning programs and training experiences, to help Deloitte personnel develop the capabilities and knowledge needed to grow at organization.

• Assessing employees’ skills, talents, performance and productivity and prepare written evaluations with advice for improvement.

• Overseeing the training in all key areas of warehouse operations, including order building, materials handling, stocking, shipping, receiving, loading and unloading.

• Create domain and industry practice documents and share best practices with peers. Build digital content such as training videos, interactive content etc. for the online Learning Management platform.

• Facilitating internal and external trainings to achieve the learning objectives and outcomes.

• Develop and implement quality management procedures and systems
• Ensure that the Jobs done by Processor are free from any flaws or errors and are of the highest quality
• Handle and resolve critical quality problems using research abilities
• Defects were tracked, reviewed, analyzed and reported using Quality Center
• Worked in a large team for timely completion of tasks
• Reviewing customer information obtained from multiple sources like internal database, documentations, Internet research
• Verifying the customer’s identity and assessing the risks associated with customer
• Perform background checks using various screening tools
• Reviewing transactions and identifying suspicious or high-risk activities
• Ensures accuracy of information gathered and provides comprehensive narrations on the customers risk profile
• Work closely with the Management team and other cross functional groups to build quality training courses.
• Collaborate with the Training Program Manager to plan, update the training curriculum

• Delegating the work among team members and effectively guiding & monitoring the team to achieve the targets
• Responsible for conducting process training for new people and certify them to work on the production
• Coordinating with procurement team on issues and queries related to Process
• Responding to customer emails, which included Perform research and resolution on the Claims details
• Key role in providing timely MIS reports to Management or superiors
• Design, analyse, monitor and implement key performance indicators and metrics, establishing tracking and communication protocols
• Work with other business groups in performance analysis and identifying improvement areas, in order to ensure delivery and improvement of KPIs
• Initiate business process modelling, identifying best practices, charting and analysis of workflow, and creating and assessing performance measurements.