Shruti Arya
Saharanpur,Uttar Pradesh
Summary
Motivated and customer-focused Sales Professional with over 5 years of experience in financial product sales, client relationship management, computer operations, and customer service. Proven ability to generate leads, cross-sell products, and resolve technical issues efficiently. Strong interpersonal skills, adaptability, and a proactive approach to achieving business goals.
Overview
6
6
years of professional experience
Work History
Assistant Relationship Manager - Bancassurance
PNB MetLife India Pvt. Ltd.
05.2024 - 04.2025
- Advised clients on suitable life insurance plans based on financial needs.
- Generated leads from bank walk-ins and internal databases.
- Educated customers on the benefits and features of life insurance.
- Identified cross-selling and upselling opportunities for financial products.
- Addressed customer queries and ensured a smooth sales process.
Branch Relationship Executive
SBI Cards Banca
05.2022 - 05.2024
- Promoted credit card products to bank customers and referrals.
- Delivered quality customer support, explaining billing and payment cycles.
- Maintained customer records and followed up on leads to ensure conversions.
- Organized seminars and marketing events to attract potential clients.
Computer Operator
Om Computer Cyber Cafe
Saharanpur, Uttar Pradesh
03.2019 - 03.2022
- Monitored and operated computer systems and networks to ensure efficient performance.
- Performed routine maintenance and minor repairs on hardware and peripherals.
- Troubleshot and resolved software and hardware issues promptly.
- Maintained accurate logs of system performance and maintenance activities.
Education
Bachelor of Education - undefined
Shakumbari University
01.2023
Bachelor of Science - undefined
C.C.S. University
01.2021
Intermediate - Science
UP Board
01.2018
Matriculation - undefined
UP Board
01.2016
Skills
- English & Hindi Typing
- Computer Operations & System Maintenance
- Customer Relationship Management
- Financial Product Sales (Insurance & Credit Cards)
- Troubleshooting & Technical Support
- Lead Generation & Client Engagement
- Cross-Selling & Upselling Strategies
- Effective Communication Skills
- Team Collaboration & Time Management
- Quick Learning & Adaptability
Accomplishments
- Best Performance Award, SBI Credit Card, 2023
- Rising Star Award, PNB MetLife India Pvt. Ltd., 2024
- Quick Start Award, PNB MetLife India Pvt. Ltd., 2024
- Outstanding Performance of October, PNB MetLife India Pvt. Ltd., 2024
- Flash Qualified, PNB MetLife India Pvt. Ltd., 2024
Languages
Hindi
English
Timeline
Assistant Relationship Manager - Bancassurance
PNB MetLife India Pvt. Ltd.
05.2024 - 04.2025
Branch Relationship Executive
SBI Cards Banca
05.2022 - 05.2024
Computer Operator
Om Computer Cyber Cafe
03.2019 - 03.2022
Bachelor of Education - undefined
Shakumbari University
Bachelor of Science - undefined
C.C.S. University
Intermediate - Science
UP Board
Matriculation - undefined
UP Board
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