Shruti Augustine
Human Resources
Dubai,United Arab
Summary
Motivated and detail-orientated individual with desire to gain work experience and learn from administrative team. Applies methodical, problem-solving approach to challenging tasks. Learns quickly and offers strong digital skills.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader - Front Desk
Radisson Dubai Damac Hills
Dubai , UAE
2024.03 - Current
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coached team members through new or difficult workflows.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Followed opening, closing, and shift changeover procedures for seamless operations.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Professionally greeted incoming customers and provided friendly, knowledgeable assistance.
- Delivered front-of-house duties warmly and professionally.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Offered knowledgeable, friendly support to in-office guests.
- Delegated tasks to make best use of individuals' skills.
Receptionist
Radisson Dubai Damac Hills
Dubai , United Arab
2023.04 - 2024.04
Guest Service Officer
Park Hyatt Abu Dhabi Hotel and Villa's
Abu Dhabi
2021.09 - 2023.03
Guest Service Officer
Radission Resort and Spa
Lonavala
2021.06 - 2021.09
- Pre Opening Team
Industrial Trainee
Grand Hyatt
Goa
2019.10 - 2020.03
- Trainee Of the Month
- Appreciation Letter for Guest Handling
Education
Bachelor in Arts - English Honours
Swami Vivekananda Subharti University
2023.03 -
2years Diploma in Hospitality Management -
Good Shephard Institute of Hospitality Management
Kalimpong, West Bengal 2019.04 - 2020.03
ISC -
St. Joseph's School. Bhaktinagar
Siliguri, West Bengal 2015.04 - 2017.03
Skills
- Time Management
- Creativity
- Ability to Multitask
- Leadership skills
- Adaptability
- Leadership
- Communication
- Collaboration & Teamwork
- Cash handling
- Customer relations
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Languages
Hindi
English
Nepali
Bengali
Timeline
Team Leader - Front Desk
Radisson Dubai Damac Hills
2024.03 - Current
Receptionist
Radisson Dubai Damac Hills
2023.04 - 2024.04
Bachelor in Arts - English Honours
Swami Vivekananda Subharti University
2023.03 -
Guest Service Officer
Park Hyatt Abu Dhabi Hotel and Villa's
2021.09 - 2023.03
Guest Service Officer
Radission Resort and Spa
2021.06 - 2021.09
Industrial Trainee
Grand Hyatt
2019.10 - 2020.03
2years Diploma in Hospitality Management -
Good Shephard Institute of Hospitality Management
2019.04 - 2020.03
ISC -
St. Joseph's School. Bhaktinagar
2015.04 - 2017.03
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