Shruti Augustine
Human Resources
Dubai,United Arab
Summary
Motivated and detail-orientated individual with desire to gain work experience and learn from administrative team. Applies methodical, problem-solving approach to challenging tasks. Learns quickly and offers strong digital skills.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Team Leader - Front Desk
Radisson Dubai Damac Hills
Dubai, UAE
03.2024 - Current
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coached team members through new or difficult workflows.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Followed opening, closing, and shift changeover procedures for seamless operations.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Professionally greeted incoming customers and provided friendly, knowledgeable assistance.
- Delivered front-of-house duties warmly and professionally.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Offered knowledgeable, friendly support to in-office guests.
- Delegated tasks to make best use of individuals' skills.
Receptionist
Radisson Dubai Damac Hills
Dubai, United Arab
04.2023 - 04.2024
Guest Service Officer
Park Hyatt Abu Dhabi Hotel and Villa's
Abu Dhabi
09.2021 - 03.2023
Guest Service Officer
Radission Resort and Spa
Lonavala
06.2021 - 09.2021
- Pre Opening Team
Industrial Trainee
Grand Hyatt
Goa
10.2019 - 03.2020
- Trainee Of the Month
- Appreciation Letter for Guest Handling
Education
Bachelor in Arts - English Honours
Swami Vivekananda Subharti University
03.2023 -
2years Diploma in Hospitality Management -
Good Shephard Institute of Hospitality Management
Kalimpong, West Bengal 04.2019 - 03.2020
ISC -
St. Joseph's School. Bhaktinagar
Siliguri, West Bengal 04.2015 - 03.2017
Skills
- Time Management
- Creativity
- Ability to Multitask
- Leadership skills
- Adaptability
- Leadership
- Communication
- Collaboration & Teamwork
- Cash handling
- Customer relations
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Languages
Hindi
English
Nepali
Bengali
Timeline
Team Leader - Front Desk
Radisson Dubai Damac Hills
03.2024 - Current
Receptionist
Radisson Dubai Damac Hills
04.2023 - 04.2024
Bachelor in Arts - English Honours
Swami Vivekananda Subharti University
03.2023 -
Guest Service Officer
Park Hyatt Abu Dhabi Hotel and Villa's
09.2021 - 03.2023
Guest Service Officer
Radission Resort and Spa
06.2021 - 09.2021
Industrial Trainee
Grand Hyatt
10.2019 - 03.2020
2years Diploma in Hospitality Management -
Good Shephard Institute of Hospitality Management
04.2019 - 03.2020
ISC -
St. Joseph's School. Bhaktinagar
04.2015 - 03.2017
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