Shruti Bhatia
Strategic Accounts Manager
Gurgaon
Summary
Personable Strategic Account Manager with proven success at building and maintaining long-term and profitable business relationships. Coordinates support, service and management resources and fulfills account performance requirements and customer expectations. Understands company products and services intimately and guides customers in applying ideal solutions to meet specific needs.
Overview
6
6
years of professional experience
Work History
Strategic Accounts Manager
Xpertage
04.2023 - Current
- Served as the primary point of contact for all account-related matters, building trust with key decisionmakers.
- Enhanced client relationships by consistently delivering strategic insights and tailored solutions.
- Monitored customer health metrics continuously, proactively addressing any potential issues before they escalated into problems.
- Managed a portfolio of key accounts, ensuring high levels of client satisfaction and retention.
Manager
MyGate
01.2021 - 04.2023
- Successfully created strategy and executed through effective action to increase MyGate market share within a span of 7 months
- Created a strategy to market digital ads platform as well as offline activities to generate INR 17 Lakhs since August, 2021
- Managing Cross functional team of 7 members in different locations(Gurgaon, Noida, Greater Noida and Ghaziabad) to synergize and achieve business goals and objectives
- Continuously monitor client needs and collaborate with different business units(Sales, Account Managers, Marketing) to achieve optimum service levels and ensure client satisfaction
- Also working with different teams to streamline the process of product and device implementation with the client
- Gathering business insights and providing comprehensive analysis for the leadership.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Manager(sales)
Byju's-The think and learning App
02.2020 - 12.2020
- Connecting with B2C clients and generating leads that helped in implementing Byjus home education system
- Developing and maintaining healthy and interactive relationship with students, parents and the brand to close sales and increase brand awareness
- Maintaining and exceeding sales goals so as to generate more revenue for the brand.
Assistant Manager(Sales)
Aadyah Aerospace Pvt. Ltd.
07.2019 - 12.2019
- Researching the market on regular basis for similar products
- Helped determining pricing schedules for quotes
- Visiting clients and potential clients to evaluate needs or promote products and services
- Acquiring new customers
- Liaising with suppliers in order to make sure that existing orders increases.
Research Analyst
Genpact India Pvt. Ltd.
02.2018 - 07.2019
- Analyzed, interpreted and converted statistics into charts and graph reports to present findings at local meetings
- Provided on the job training to newly recruited associates
- Research based on benchmarking firm products and leveraging the competitor products
- Learning to read real time business data and noticing the trend
- Providing the management with lean idea inputs.
Education
B.Tech - Aeronautical
Manav Rachna International University
Faridabad, India 04.2001 -
Skills
Proposal Writing
Upselling and Cross Selling
Sales tactics
Performance Tracking
Industry Expertise
Pricing strategy
Data-driven decision-making
Sales Presentations
Brand positioning
Pipeline Management
Revenue Generation
Client Relationship Building
Customer satisfaction measurement
Timeline
Strategic Accounts Manager
Xpertage
04.2023 - Current
Manager
MyGate
01.2021 - 04.2023
Assistant Manager(sales)
Byju's-The think and learning App
02.2020 - 12.2020
Assistant Manager(Sales)
Aadyah Aerospace Pvt. Ltd.
07.2019 - 12.2019
Research Analyst
Genpact India Pvt. Ltd.
02.2018 - 07.2019
B.Tech - Aeronautical
Manav Rachna International University
04.2001 -