Seema Sharma
Hr Assistant
Gurgaon ,HR
Summary
To perceive a career in a renowned firm with dedicated efforts and to associate myself with an organization that gives me a chance to update my knowledge.
Overview
7
7
years of professional experience
Work History
Customer Care Executive
Maruti Suzuki
- Company Overview: Hindustan Auto Agency
- Hindustan Auto Agency
- 5 year experienced as Customer care Executive
CRM
Tata Motors
- Presently working as a CRM
- Excellent in coordinating with seniors and taking orders.
CRM
Mahindra and Mahindra Ltd.
10.2018 - Current
- Develop new training materials and provide training for new associates and retraining for current associates to improve system utilization
- Project management, prioritization and time management
- Work closely with back office on post trade work and resolve trade issues
- Attend development team demos to review the latest work, and organize regional reviews for feedback and approval
- Create presentation material
- Work with the Product team to organize market kick offs to educate markets on new functionality
- Data quality management
- Microsoft Outlook: A candidate should be able to use Microsoft Outlook to manage and send emails
- CRM Experience: A candidate should have some knowledge or experience with a CRM Tool such as Siebel or SalesForce.com
- Excellent in coordinating with seniors and taking orders
Receptionist
Matrix Design
01.2021 - 07.2024
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained confidentiality of information regarding clients and company.
- Corresponded with clients through email, telephone, or postal mail.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered phone promptly and directed incoming calls to correct offices.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients, and updated client records.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained visitor log for entering and leaving facility for security purposes.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
D.C.A - Diploma in Computer Application
B.Arts -
B S CITY College
Bokao01.2005
Intermediate - undefined
BISS Sector-3
01.2002
S.S.C - undefined
BIV 2A
Bokaro01.1999
Skills
- Good Communication Skills
- Ready to take responsibility
- Quick Learner and Good Interpersonal Skills
- DCA (Diploma in Computer Application)
- Operation Systems (XP, 2000, 98, and Other)
Languages
English
Hindi
Job Profile
- Develop new training materials and provide training for new associates and retraining for current associates to improve system utilization
- Project management, prioritization and time management
- Work closely with back office on post trade work and resolve trade issues
- Attend development team demos to review the latest work, and organize regional reviews for feedback and approval
- Create presentation material
- Work with the Product team to organize market kick offs to educate markets on new functionality
- Data quality management
- Microsoft Outlook: A candidate should be able to use Microsoft Outlook to manage and send emails
- CRM Experience: A candidate should have some knowledge or experience with a CRM Tool such as Siebel or SalesForce.com
Present Experience
CRM, Mahindra and Mahindra Ltd., Bokaro, Jharkhand, 10/01/18, Present
Disclaimer
I hereby declare that the above information is correct and true to the best of my knowledge and belief.
Personal Information
- DOB : 2 oct 1987
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Timeline
Receptionist
Matrix Design
01.2021 - 07.2024
CRM
Mahindra and Mahindra Ltd.
10.2018 - Current
Customer Care Executive
Maruti Suzuki
CRM
Tata Motors
D.C.A - Diploma in Computer Application
Intermediate - undefined
BISS Sector-3
S.S.C - undefined
BIV 2A
B.Arts -
B S CITY College
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