Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Shruti Dangwal

Manager, Order Operations
Dehradun

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

13
13
years of professional experience

Work History

Manager

ChargePoint
11.2021 - Current
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Planned, designed, and scheduled phases for large projects.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
  • Monitored project performance to identify areas of improvement and make adjustments.
  • Coordinated with cross-functional teams to resolve project issues and mitigate risks.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.

Team Leader

British Telecom
05.2016 - 11.2021
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Evaluated customer needs and feedback to drive product and service improvements.

Team Coach Production

FIS Pvt Ltd
09.2014 - 05.2016
  • Trained new team members on live chat procedures and customer service protocols.
  • Provided online demonstrations to educate customers on product features and online help resources.
  • Assisted team leader with coaching and mentoring of new employees.
  • Responded to customer inquiries and provided accurate information about products and services via live chat.

Sr. Team Member

Bank Of America
10.2010 - 08.2013
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

Education

Master of Commerce -

SGRR College
04.2001 -

Bachelor of Commerce -

DAV (PG) College
04.2001 -

Skills

Operations Management

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Software

Salesforce

Jira

NetSuite

Oracle

SAP - Ordering Tool

Assyst

Expedio

Timeline

Manager

ChargePoint
11.2021 - Current

Team Leader

British Telecom
05.2016 - 11.2021

Team Coach Production

FIS Pvt Ltd
09.2014 - 05.2016

Sr. Team Member

Bank Of America
10.2010 - 08.2013

Master of Commerce -

SGRR College
04.2001 -

Bachelor of Commerce -

DAV (PG) College
04.2001 -

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Shruti DangwalManager, Order Operations