SHRUTI DUBEY
Community Manager
Mumbai,MH
Summary
Versatile, detail-oriented, and organized professional with a background in managing people, issues, promotional strategies, events, and administrative tasks in fast-paced environments while promoting exemplary talents in customer service, policies and procedures oversight, and special projects.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Community Manager
AppsForBharat
Bengaluru
12.2021 - Current
- Managing 14 online communities having 200K+ subscribers each and ~1000 new subscribers each day
- Planned launch of a new feature in the app in Q1
- Awarded for overachieved targets for DAU and retention in Q2
- Managed to grow the rate of new subscribers and retention x2 times during Q3 and Q4
- In close collaboration with the product team to enhance UI for a better experience
- Structured the flow of content creation and posting, new vendor onboarding, and payments
- Following the customer-centric approach, optimized content based on user feedback
- Responsible for keeping up engagement and retention rate by trying out various experiments with data-driven approaches while content planning
- Extensively involved in research for more partnerships, content, and new concepts
- Meticulous approach while designing creatives with internal and external design teams
- Managed a team of 5 including content writers, graphics designers, and an intern.
Community Manager
The Hive Collaborative Workspaces
Bengaluru
07.2019 - 06.2020
- Managed an offline community of ~700 members
- Designed, drafted, edited, and published various documents like reports, trackers, SOPs, surveys/feedbacks, creative content, and training materials
- Developed and implemented integrated promotional campaigns using multiple channels – direct marketing, print media, display, social media (Facebook, Instagram, LinkedIn), and outdoor
- Conceptualized and concluded events such as product launches, conferences, panel discussions, workshops, monthly meet-ups, webinars, team-building activities, various other CSR activities, wellness events, open mic and partnership events
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration
- Managed community within established cost constraints
- Met with residents to gather information and develop effective solutions
- Cold-called 20+ potential clients daily, with a closing rate of 10%-20%
- Offering professional answers and advice to curious walk-ins
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins, and move-outs
- Oversaw housekeeping and security team with effective morale-building strategies, cutting-edge training, and motivational coaching on established practices, standards, and requirements
- Increased office organization by creating filing systems and managing confidential information carefully
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention
- Maintained knowledge of lease and renewal rates to advocate for appropriate changes.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs
Senior Associate
Amazon Development Center (India) Pvt. Ltd
Bengaluru, KA
12.2017 - 06.2019
- Worked as support for Amazon's vendors of the NA region in regards to catalog updates and its maintenance which includes troubleshooting errors and fixing them at backend
- Assisted in managing vendor's account with Amazon that included contract creation, purchase order management, and account-related technical issues
- Up-skilled in payments and managed three different queues (catalog, payments and vendor accounts) at a time
- Promptly addressed concerns, complaints, and inquiries to meet customer satisfaction
- Supported exchange of feedback, communication, and troubleshooting between technical teams and clients
- Maintained highest productivity scores by achieving monthly targets and extended support during holiday season across the organization.
Education
B.E - Electrical, Electronics And Communications Engineering
Sagar Institute of Research And Technology (RGPV)
Bhopal, MP 06.2013 - 06.2017
Skills
Marketing Strategiesundefined
Timeline
Community Manager
AppsForBharat
12.2021 - Current
Community Manager
The Hive Collaborative Workspaces
07.2019 - 06.2020
Senior Associate
Amazon Development Center (India) Pvt. Ltd
12.2017 - 06.2019
B.E - Electrical, Electronics And Communications Engineering
Sagar Institute of Research And Technology (RGPV)
06.2013 - 06.2017
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