Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Languages
Timeline
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Shruti Garg

New Delhi

Summary

Dynamic Program Manager with proven track record at UPAY NGO, excelling in project management and team leadership. Orchestrated Fellowship Program, enhancing vocational training initiatives. Proficient in data analysis and effective communication, fostering collaboration and driving impactful outcomes, ensuring timely delivery of goals and empowering communities through sustainable development.

Overview

9
9
years of professional experience

Work History

Program Manager

UPAY NGO
03.2023 - 12.2024
  • Managed the Fellowship Program for 20+ candidates, leading end-to-end coordination, including training, mentoring, and support.
  • Designed and executed four Integrated Development Centre modules, adopting a holistic strategy from conceptualization to implementation.
  • Successfully managed the operations of two Skill Development Centers, focusing on vocational training and sustainable livelihood initiatives.
  • Supervised a cross-functional team of 10 to 15 members, fostering collaboration, and ensuring timely delivery of goals.

HR Coordinator

Sigma Expo Vision
11.2019 - 02.2022
  • Maintained records for over 130 employees, ensuring policy compliance.
  • Led the interview process, assessing candidates' skills and experience.
  • Handled reference checks and background verifications.
  • Conducted onboarding with detailed orientation sessions.
  • Led exit interviews and prepared attrition reports, with retention insights.

Coordinator

Radiant Export
04.2018 - 10.2019
  • Streamlined file flow between merchandising and production.
  • Managed data for shipment planning and on-time delivery.
  • Used SAP to analyze data and generate actionable reports.

Volunteer

UPAY NGO
09.2017 - 03.2018
  • Led the Delhi Zone finance vertical; ensured budget compliance and transparency.
  • Created 8 MIS reports to support strategic decisions.
  • Enhanced website and app for a stronger digital presence.
  • Optimized resource allocation through financial strategy.
  • Mentored volunteers and supported community initiatives.
  • Continued leadership in Fellowship and IDC scaling.
  • Advised on improving digital user engagement.

Business Associate (Flipkart Process)

Vertex Customer Management Pvt. Ltd.
08.2015 - 02.2016
  • Provided customer support at L2 level (Escalation department).
  • Provided support to team in resolving issues.

Education

B.Tech - I.T

Vishveshwarya institute of engineering & technology
UP
01.2014

Skills

  • Data analysis and project management
  • Organizational skills
  • Problem solving
  • Team management and leadership
  • Time management
  • Microsoft Office proficiency
  • Mentoring and training development
  • Effective communication
  • Conflict resolution

Accomplishments

  • Conducted internship drive and meetings with external stakeholders.
  • Increased publicity and social awareness about education, women's health and skill development at UPAY through Seminars, public meets and social media outreach.
  • Conceptualized and implemented an annual fundraising event as well as recruited & managed hundreds of community volunteers.

Languages

Hindi
First Language
English
Proficient (C2)
C2

Timeline

Program Manager

UPAY NGO
03.2023 - 12.2024

HR Coordinator

Sigma Expo Vision
11.2019 - 02.2022

Coordinator

Radiant Export
04.2018 - 10.2019

Volunteer

UPAY NGO
09.2017 - 03.2018

Business Associate (Flipkart Process)

Vertex Customer Management Pvt. Ltd.
08.2015 - 02.2016

B.Tech - I.T

Vishveshwarya institute of engineering & technology

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