Shruti Garg
Gurgaon
Summary
Dynamic and results-oriented Customer Success Accounts Manager with 8+ years of an accomplished career track, known to go above and beyond to exceed corporate goals. Proven ability to collaborate with internal teams to achieve desired revenue. Remain focused on customer satisfaction throughout all stages. Committed to driving success for both customers and the organization.
Overview
8
8
years of professional experience
Work History
Senior Customer Success Accounts Manager
Reliance Jio
Gurgaon
01.2023 - Current
- Managing assigned key enterprise client accounts across the globe, ensuring timely communication and service delivery.
- Fostering long-term partnerships by understanding customers' pain points and business needs. Oversaw contract negotiations, aligning terms with company policies and client expectations.
- Drive up-sell and cross-sell by prioritizing SMB and mid-market accounts.
- Resolved complex customer issues by collaborating with cross-functional teams to resolve client issues efficiently.
- Managed the accounts payable and receivable processes ensuring timely payments of invoices.
- Successfully renegotiated a contract with a flagship company, resulting in a 50% increase in revenue.
- Conducted regular account reviews to assess client satisfaction and needs.
Customer Success Accounts Manage
Jungleworks
Chandigarh
11.2019 - 11.2022
- Senior Manager responsible for driving P&L of premium online mobility SaaS solutions covering the US, Latin America, EMEA, APAC, and closing customer leads over 170.
- Directly motivate and manage a team of account executives to maximize sales and create a best-in-class customer experience.
- Delivering more than 150% on the assigned targets, exceeding expansion, retention, and renewal quotas consistently month on month, as well as quarter on quarter.
- Collected product feedback from customers, and shared it with the relevant teams to drive product changes.
- In-depth functional understanding of SaaS platforms: Jugnoo, Tookan, Yelo, and Panther.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Provided product training and support to clients, enhancing their understanding and utilization of the company's offerings.
- Established strong relationships with decision-makers and influencers within client organizations.
- Demonstrate a passion for mentoring, supporting peers, and sharing knowledge.
- Taking up leadership roles on projects.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships to boost sales opportunities.
- Renewed existing accounts by building relationships with clients.
Customer Success Consultant
Seasia Infotech
Chandigarh
07.2019 - 11.2019
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Analyzed client requirements to develop tailored technology solutions.
- Conducted regular account reviews to assess client satisfaction and needs.
- Developed training materials to enhance user adoption of new systems and tools.
- Set specific goals for projects to measure progress and evaluate end results.
- Assessed company operations for compliance with safety standards.
Customer Success Executive
smartData Enterprises
Chandigarh
01.2018 - 06.2019
- Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Used a consultative sales approach to understand customer needs and recommend relevant offerings.
- Increased sales by fostering relationships with customers, implementing business strategies, and suggesting areas for improvement.
- Performed regular follow-up with existing customers to provide additional support and address any concerns.
- Analyzed market trends to inform strategic planning and decision-making processes.
- Established relationships with key partners and vendors to ensure successful project outcomes.
- Organized and facilitated regular meetings with senior management teams.
Education
MSc (Hons.) - Mathematics
Panjab University
ChandigarhBSc (Hons.) - Mathematics & Computing
Panjab University
ChandigarhSkills
- CRM (Microsoft D365 and Freshworks)
- Revenue enhancement account
- Cross-functional collaboration
- Customer relationship management
- ZoomInfo
- Tableau/ Power BI
- LinkedIn Navigator
- Positive attitude
- Highly disciplined
- Ability to effectively recognize and adapt to change
- Uplifting and mentoring peers
- Keeping a consultative approach
- SaaS platforms
- Strategic account planning
Accomplishments
- Won a trip to Dubai (among 8 individuals out of 250) by virtue of overachieving individual-level quarterly sales targets
- Adjudged as the 2nd best Jugnoo sales team and the 3rd best in the individual category for 2021
- Ranked 4th out of 35 sales teams in 2020
Languages
Hindi
First Language
English
Proficient (C2)
C2
Punjabi
Proficient (C2)
C2
Timeline
Senior Customer Success Accounts Manager
Reliance Jio
01.2023 - Current
Customer Success Accounts Manage
Jungleworks
11.2019 - 11.2022
Customer Success Consultant
Seasia Infotech
07.2019 - 11.2019
Customer Success Executive
smartData Enterprises
01.2018 - 06.2019
MSc (Hons.) - Mathematics
Panjab University
BSc (Hons.) - Mathematics & Computing
Panjab University
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