Shruti Gupta

• Provided dedicated administrative support to management in key practice areas i.e. mis- sold financial and car finance claims.
• Prepared and edited legal documents such as contracts, complaint letters ensuring accuracy and compliance with UK legal procedures.
• Managed and maintained the firm's CRM (Client Relationship Management) system to ensure accurate and up-to-date client data across various practice areas.
• Responded to client inquiries and maintained consistent communication records within the CRM for transparency and case continuity.
• Coordinated with client follow-ups and deadlines through the CRM calendar and alert systems.
• Supported case investigators by organizing supporting documentation, and ensuring accurate record-keeping within internal case management systems.
• Liaised with complainants and financial institutions to gather evidence, clarify issues, and support fair and impartial decision-making.

Conducted comprehensive research on various legal issues, including case laws, statutes, and regulations, to support the organization's advocacy and legal initiatives.

Contributed to the development and dissemination of legal awareness materials, including articles and social media content, to educate the community on legal rights and resources.

• Drafted and reviewed key legal documents including builder-buyer agreements, sale deeds, complaints, and replies for RERA proceedings.
• Assisted the Authority in handling legal matters, including drafting legal orders and ensuring compliance with statutory directives.
• Managed legal case files and prepared comprehensive briefs on complaint matters to facilitate timely and efficient case disposal by the Authority's official members.
• Supported official members of the Authority in court proceedings and related documentation, ensuring procedural accuracy and legal clarity.
• Reviewed and responded to client queries, providing accurate and timely legal guidance in accordance with RERA regulations and applicable laws.
• Assisted clients in the registration of real estate projects and agents with the RERA Authority, ensuring full regulatory compliance and timely disclosures.

Researched statutes, case laws, and legal precedents to aid in case analysis and strategy development.

Attended hearings and trials to gain practical insights into courtroom procedures and legal arguments.

• Assisted in providing free legal aid and support to underprivileged and marginalized sections of society in alignment with the objectives of the Legal Services Authorities Act, 1987.
• Participated in legal awareness camps, Lok Adalats, and outreach programs aimed at promoting access to justice at the grassroots level.
• Conducted legal research on various issues including public welfare laws, alternative dispute resolution (ADR), and rights-based legislation
• Gained hands-on experience in the functioning of legal aid clinics and the administration of justice delivery mechanisms at the state level.