Shruti Jain
Category Associate- Growth
Bangalore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated employee of Unacademy with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Category Associate
Unacademy
Bangalore
11.2021 - Current
- Onboarding new influencers for IIT JEE category by entering their information into systems and driving promotions from them for the category.
- Searching prominent IITian educators and onboarded them for the category.
- Making valuable contributions to planning of promotions and pricing enhancing revenue and profits.
- Running a YouTube channel called JEE Dreams for the category
- Doing day-to-day revenue activities like updating numbers in data.
- Learning new skills and applied to daily tasks to improve efficiency and productivity.
- Carrying out day-to-day duties accurately and efficiently.
- Creating spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Working flexible hours across night, weekend and holiday shifts.
Operations Executive
Unacademy
Bangalore
11.2021 - 02.2022
- Tended to urgent correspondence to facilitate communication or resolution.
- Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
- Collaborated on operational support tasks to achieve common goal.
- Worked closely with the Educators and understanding the problems they face daily and solving them on
priority. - Launched the courses created by the educators by examining them on the parameters set by the management. If anything is missing in the course then the course is rejected, and the educator has to design the course again.
Business Fulfillment Executive- Operations
Swiflearn
Gurgaon
04.2021 - 11.2021
- Maintained the healthy relationship with the teachers by resolving their problems and keeping them motivated.
- Provided opportunities to the teachers with good skills.
- Developed and maintained courteous and effective working relationships.
- Improved operations through consistent hard work and dedication.
- Actively listened to educators requests, confirming full understanding before addressing concerns.
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours across night, weekend and holiday shifts.
- Handled more than 200 calls per day and emails to address educator's inquiries and concerns.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Made Batches, assigned student's and suitable educators to them
Education Counsellor- Pre Sales Department
Swiflearn
Gurgaon
02.2021 - 03.2021
- Established, developed and maintained positive business and customer relationships.
- Prioritized and/or escalated lead and customer questions as needed
- Worked with customers to understand needs and provide excellent service.
Education
Bachelor of Arts - Marketing And Economics
Lakshmi Bai College (University of Delhi)
Ashok Vihar, New Delhi 07.2018 - 07.2021
Diploma in Spanish Language - Spanish Language And Literature
Instituto De Cervantes, Nueva Delhi
Connaught Place, New Delhi 11.2018 - 11.2020
MBA - Supply Chain Management
Narsee Monjee- NMIMS
Mumbai 07.2021 - Current
Skills
Effective communication
Accomplishments
- Awarded [Emerging Employee of the Month] as Business Fulfillment executive in the company Swiflearn to complete the tasks with accuracy and efficiency.
- Awarded with the certificate of [Discipline Topper-Commerce-Sales promotion and public relations] for the year 2021-22 in the college.
- Collaborated with team of 10 people in driving the UNSAT- offline exam in 4 big cities of India for Unacademy.
Timeline
Category Associate
Unacademy
11.2021 - Current
Operations Executive
Unacademy
11.2021 - 02.2022
MBA - Supply Chain Management
Narsee Monjee- NMIMS
07.2021 - Current
Business Fulfillment Executive- Operations
Swiflearn
04.2021 - 11.2021
Education Counsellor- Pre Sales Department
Swiflearn
02.2021 - 03.2021
Diploma in Spanish Language - Spanish Language And Literature
Instituto De Cervantes, Nueva Delhi
11.2018 - 11.2020
Bachelor of Arts - Marketing And Economics
Lakshmi Bai College (University of Delhi)
07.2018 - 07.2021