Shruti Jaswal
Business Analyst
Regina, SK
Summary
Experienced Sales Operations Specialist with over 7+ years of experience in the supply chain domain, specializing in Quote to Cash process optimization. In my previous role, I supported Cisco's Business Unit/Product Owners teams, where I managed the new product setup process. I collaborated with cross-functional teams, including product management, engineering, and marketing, to ensure timely and successful product launches. With my diverse skill set and expertise in sales and finance, I am well-equipped to provide comprehensive support to sales operations and business operations teams. My commitment to quality and continuous improvement enables me to exceed expectations and drive revenue growth for any organization.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Sales Operations Specialist
Veritas Technologies LLC
Pune
07.2019 - Current
- Support sales team in new business quote preparation with all the configuration guidance
- Act as a bridge between order management, Sales, finance, product management to improve overall bookings and improve the customer experience.
- Worked with other teams like supply chain, product management, Field services to facilitate Quote to cash process.
- Conducted Sales Enablement programs from Veritas Appliances Team with Veritas Global Sales Team
- Derived multiple Appliance Programs and automation projects for Appliances Sales Operations Team
- Product forecasting and planning: Participated in quarterly forecast calls with regional Sales leaders driven by regional VP to discuss active/upcoming opportunities. Win/loss analysis of closed opportunities.
- Driven meetings with Sales Team to resolve critical, complex, major escalations causing roadblock in quoting.
- Acting as Shift Lead and Escalation Point of contact. Preparing Root Cause Analysis (RCA) for issues and escalations raised.
- Account creation and modification
- Developed high-value reports for reps, managers and sales leaders while providing in-depth analysis and findings.
- Leading weekly quality collaboration calls to maintain the process hygiene and share the feedback with peers to ensure quality is maintained.
- Tracking and improvement of key matrices like TAT, SLA
- Proactively identify and record system issues impacting deliverables and work with business IT teams to discuss tools enhancements.
- Provided trainings and mentored new joiners.
Business Operations Analyst
Zensar Technologies
Pune
12.2015 - 06.2019
- Managing global New Product Introduction (NPI), lifecycle setup and maintenance of Cisco products with value impact of $1 bn per year. Analyzing and working on the Complex business requirements raised by BU for the new Product Setup and Cisco Bundles.
- Played a key role in fulfilling marketing complex requirements by writing complex configuration rules using Configuration Workbench and test it in Validation Workbench application.
- UAT (User Acceptance Test) - Conducted user acceptance testing to ensure that developed systems satisfied the needs of business clients as specified in the functional requirements.
- Determine, implement, and evaluate business metrics to meet ongoing organizational or customer information needs.
- Weekly, Monthly, Quarterly Metrics Preparation and Presentation to CISCO Leadership.
- Coordinate with client on day-to-day progress of the project.
- Coordinating with business stakeholders and identifying enhancements/bugs based on the issues reported by partners.
Education
Harvard Business School
03.2021 - 05.2021
Certificate in Six Sigma White Belt -
-
Bachelor of Engineering - Computer Science
Chitkara University
08.2011 - 06.2015
Skills
Oracle ERP (Enterprise Resource Planning)- Version R12, Oracle Sales cloud (OSC)-CRM, Oracle CPQ (Configure, Price, Quote), Oracle Business Intelligence Enterprise Edition (OBIEE)
Salesforce CRM, Cisco Configuration Workbench, CCW (Cisco Commerce Workbench), NPI (New product introduction workspace)
Business Requirement Documentations (BRD), Automation Project, CRM Functional workflow, Forecasting & Leadership dashboard building from PowerBI Reports
Sales Operations forecasting, Risk Management, Project Management, Change Management
Deep understanding of the Quote to Cash process, including all its stages such as pricing, proposal development, contract management, order processing, billing, and collections
Skilled in analyzing data related to the Quote to Cash process, such as sales data, pricing data, and billing data
Good understanding of Microsoft Excel, Microsoft SharePoint, Microsoft Outlook, Microsoft PowerPoint
Hobbies
Apart from work, I enjoy dancing and was a part of Zensar’s Official Dance Group (StepUp Stunners)
Participated in Zensar Events and got a chance to be featured in ZenLabs official launch video (Zensar Innovation labs).
Performed at events like Global Partnership Week, Independence Day Celebrations, Vividha(Cultural fest of Zensar), GCC(Global Customer Centricity ) 2017,Annual awards 2017 .
Timeline
Harvard Business School
03.2021 - 05.2021
Sales Operations Specialist
Veritas Technologies LLC
07.2019 - Current
Business Operations Analyst
Zensar Technologies
12.2015 - 06.2019
Bachelor of Engineering - Computer Science
Chitkara University
08.2011 - 06.2015
Certificate in Six Sigma White Belt -
-