Shruti Jha
Bengaluru,KA
Summary
A highly organized and adaptable Service Relationship Manager with over 2 years of experience in banking, specializing in AML and KYC. Possess strong communication, multitasking, and problem-solving skills. Proven track record of delivering high-quality customer service, driving retention, and improving operational efficiency. Seeking to transition into a Digital Banking Consultant role, leveraging expertise in client relationship management, financial product knowledge, and digital banking solutions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Digital Banking Consultant | SRM
ICICI Bank
08.2022 - Current
- Processed KYC due diligence for 350+ client accounts, ensuring full compliance with AML regulations and preventing financial crime.
- Managed customer demographics updates, ensuring timely and accurate record-keeping.
- Played a pivotal role in increasing team efficiency by 15% through process optimization and service improvement initiatives.
- Conducted comprehensive risk assessments for high-risk clients, contributing to a 20% reduction in exposure to money laundering activities.
- Supported the reconciliation of internal General Ledger accounts to ensure accurate and timely financial reporting.
- Collaborated with bank vendors to resolve customer inquiries, ensuring smooth coordination between internal and external teams.
- Posted check details and processed financial transactions with high attention to accuracy, minimizing processing errors.
- Delivered consistent and personalized banking solutions to HNI clients, ensuring retention and satisfaction.
- Delivered exceptional customer service, resolving complex issues promptly and maintaining strong relationships with key clients.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
Education
Post Graduate Diploma in Banking Services - Banking And Finance
Manipal Academy of Higher Education
Bengaluru, India07-2022
Bachelor of Science - Mathematics
Women's College || LNMU
Patna, India09-2019
Skills
- Operational Efficiency
- Know Your Customer
- Payment Processing
- Loan Origination
- Customer Relationship Management
- Personalized Financial Solutions
- Problem Solving
- Decision Making
- Attention to detail
- Team Collaboration
- Banking Operations
- Lending Regulations
- Tax Payment
PROJECTS
Implementation of Customer Demographic Update Process
- Led a project to streamline the process for updating customer contact and demographic information in the banking system.
- Collaborated with IT and operations teams to integrate new systems for automated updates, improving data accuracy by 25%.
- Enhanced compliance by ensuring customer data was aligned with regulatory standards, reducing the risk of discrepancies
Mortgage Payment and Document Generation Automation
- Worked on the automation of mortgage tax payment and document generation processes, reducing manual workload by 30%.
- Ensured compliance with banking policies and facilitated smoother operations, improving client service delivery.
Transaction Monitoring System Overhaul
- Supported the integration of enhanced transaction monitoring systems, improving accuracy in identifying suspicious activities and reducing false positives by 20%.
- Leveraged analytical tools to optimize transaction reviews, ensuring quick resolution of flagged activities.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Technical Skills
- Banking Systems: Finacle, FCRM, MS Excel, MS Word , NTS
- Data Analytics: Transaction monitoring, CRM systems, data analysis
Certification
- Top performer of mortgage login challenge in the month of jan from the ICICI Bank
- Winner of golden eagle for 3 months
- Best performance achievement for leading a Critical AML/KYC remediation project that achieved 100% compliance with regulatory standards ahead of schedule
Certifications
- Certified IRDA by Insurance Regulatory and Development authority
- Certified AMFI by NISM
- Certified AML KYC by NISM
- MS excel certification by ALISON
Timeline
Digital Banking Consultant | SRM
ICICI Bank
08.2022 - Current
Post Graduate Diploma in Banking Services - Banking And Finance
Manipal Academy of Higher Education
Bachelor of Science - Mathematics
Women's College || LNMU
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