Shruti Kanchan

• Currently Managing and leading a team of 6 Business Analyst resources, ensuring effective collaboration and efficient project execution for a leading German Telecom Company
• My role entails analyzing client requirements and designing and improving processes for API-based solutions for Germany’s leading telecom e-commerce website
• Collaborating with Business and Technical resources to design and create client-specific end-to-end Omni Channel business process flows, technical solutions, and seamless integration with 3rd party tools.
• Utilizing Agile Scrum methodologies as an Agile Business Analyst, responsible for writing user stories on Jira and documenting on confluence for conducting backlog grooming, prioritizing backlog items, executing sprint planning and review, and actively participating in all Scrum ceremonies.
• Translating client requirements for automation and improvement into actionable instructions for developers, specifically for end-to-end Omni Channel business processes involving web services and API technologies such as HTTP, SOAP, and REST.
• Working closely with development teams to implement interface and API integration solutions.
• Acts as a liaison between Businesses, Developers, Testers, Vendors, and end-users throughout the project lifecycle, ensuring smooth analysis, design, configuration, testing, and maintenance of the solution.
• Collaborating with relevant stakeholders to map and highlight business process changes resulting from the implementation of new features or initiatives.
• Consulting on changes and improvement ideas for telecom OSS BSS network setup, encompassing OSS processes for Activation, Design, Inventory, and Service Assurance, as well as BSS processes for Order Management, Billing, and CRM tools such as SFDC, HubSpot, and Product Catalog.

• Led cross-functional process improvement programs across Marketing, Sales, Pre-Sales, and Sales Support functions to standardize Lead to Cash (L2C), Go to Market (GTM) and Quote/Order to Cash (Q2C & O2C) processes
• Spearheaded process standardization efforts for Network & Cloud Solutions, Media & Entertainment
• Services, Digital Experience, Carrier Products & Services
• Developed an audit-compliant process framework for successful product and service launches, ensuring streamlined operations and quality standards
• Designed processes for the channel partner ecosystem, enabling strategic alliances and driving cloud business growth
• Utilized data analysis techniques to optimize daily operations for Sales, Pre-Sales, Operations, and
• Service Delivery teams
• Led the creation of Sales Forecasts, Funnel Processes, and resource planning
• Managed end-to-end process initiatives, including ideation, definition, system enablement, and testing
• Translated stakeholder requirements into comprehensive documentation deliverables
• Prepared work instructions, conducted requirement gathering, and developed user stories, test cases, and prototypes
• Contributed to business process improvement initiatives for Salesforce.com (SFDC) and downstream systems.

I played a vital role in ensuring the successful delivery of client and internal requirements within a Delivery Unit's workstream

My responsibilities included:

• Providing support in executing tasks to meet project deadlines, ensuring timely and budget-conscious delivery
• Engaging in daily client interactions and coordination to facilitate smooth project operations and address any support needs
• Contributing to the preparation of proposals and business initiatives, leveraging my expertise to assist in developing compelling and strategic recommendations.

• Process Consultant to manage Product launches & Service improvements for Service Delivery and Service Assurance based on ITIL-based process modelling for telecom OSS-BSS.
• Worked to design and consult for Business Processes for Order to Cash and Trouble to Resolve. Analyzed and defined processes of the business for both “To Be” and “As Is.”
• Worked to collect, understand, and transmit the business requirements for projects, translate these into functional specifications and detailed test plans and managed and ensured that the Product launch/modification/withdrawal happened smoothly.

• Network Optimization for a Leading US-based Telecom Company

• Was part of Pre-Sales & Bid Management for Telecom Infrastructure.

• Was part of NOC NMS management for regulatory requirements