Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Shruti Kulkarni

Shruti Kulkarni

Pune

Summary

Seasoned Consultant with background in developing and implementing successful business strategies. Strong track record in identifying opportunities for operational improvement, driving efficiency, and facilitating change management initiatives. Demonstrated skills in project management, strategic planning and team leadership. Significant contributions made to enhance organizational growth and profitability in previous roles.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Consultant

Deloitte
Pune
07.2025 - Current
  • Served as SME for Incident and Problem Management, ensuring process adherence and service stability.
  • Identified improvement areas, recommending actionable solutions to enhance ITSM processes.
  • Led IT preparedness for Month-End, Quarter-End, and Year-End closure activities to ensure seamless execution.
  • Supported proposal development and solutioning for onboarding new client engagements into Deloitte.

Technical Lead

Birlasoft
Pune
08.2022 - 06.2024
  • Ensured IT preparedness for month-end, quarter-end, and year-end closure activities for client.
  • Provided comprehensive support in incident and problem management processes.
  • Contributed to continual service improvement initiatives across service management areas.
  • Led cross-functional teams to implement IT solutions that enhanced operational efficiency.

Principal Infrastructure Engineer

Mphasis
Pune
08.2019 - 04.2022
  • Led incident response team during high-impact issues, ensuring swift resolution and minimal downtime.
  • Coordinated communication and escalated critical incidents to senior management effectively.
  • Implemented best practices in incident management, reducing response time significantly.
  • Directed cross-functional teams during major incidents, streamlining resolution efforts.
  • Developed incident response processes to enhance operational resilience and minimize impact.
  • Communicated updates to stakeholders, ensuring alignment on action plans during incidents.
  • Conducted post-incident reviews to identify root causes and prevent future occurrences.
  • Collaborated with teams to analyze trends, driving continuous improvement in service quality.

Associate Consultant

Capgemini
Mumbai
02.2019 - 08.2019
  • Coordinated cross-functional teams to assess, mitigate, and restore services during major incidents promptly.
  • Led investigation and analysis of major incidents, implementing corrective actions to prevent re-occurrence.
  • Managed communication channels, providing regular updates as primary contact throughout major incident life-cycle.
  • Drove continuous improvement initiatives to optimize major incident capabilities and response workflow.

Software Engineer

Tech Mahindra
Pune
05.2016 - 02.2019
  • Managed and resolved IT tickets for employees promptly and efficiently.
  • Collaborated with IT team to troubleshoot complex technical issues.
  • Provided exceptional customer service for software and hardware support.
  • Supervised major incident management, ensuring timely resolution to minimize business disruptions.
  • Coordinated with teams to evaluate incidents, prioritize actions, and allocate resources.
  • Served as liaison for stakeholders, delivering regular updates during incident lifecycle.
  • Conducted post-incident analyses to identify root causes and implement corrective actions.
  • Developed comprehensive incident response plan, including escalation procedures and communications.

Education

Bachelor of Science - Computer Science

Fergusson College
Pune
05-2016

Skills

  • Incident management
  • Problem management
  • Service improvement
  • IT service management
  • Stakeholder communication
  • Cross-functional collaboration

Certification

  • Certified Scrum Master
  • ITIL 4 Foundation
  • ITIL v3 Foundation

Languages

Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Consultant

Deloitte
07.2025 - Current

Technical Lead

Birlasoft
08.2022 - 06.2024

Principal Infrastructure Engineer

Mphasis
08.2019 - 04.2022

Associate Consultant

Capgemini
02.2019 - 08.2019

Software Engineer

Tech Mahindra
05.2016 - 02.2019

Bachelor of Science - Computer Science

Fergusson College

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Shruti Kulkarni