Shruti Kumari
Gurgaon
Summary
Dynamic Senior Customer Service Executive with a proven track record at Bueno Finance, excelling in customer satisfaction and process improvement. Skilled in data analysis and adept at resolving complex issues, I foster strong customer relationships while enhancing team performance. Committed to delivering exceptional service and driving business growth through effective communication and support.
Overview
4
4
years of professional experience
Work History
Sales Coordinator (Key Account)
Nutaste Food and drink Labs Pvt.Ltd
Gurgaon
01.2023 - 03.2024
- Managed the new customer onboarding process and ensured accurate sales master data for order execution.
- New customer card creation in ERP, Business Central.
- Timely PO punching in the system and maintaining the sales orders until the dispatch.
- Sales forecasting based on historical data.
- Discussing and implementing a new task in ERP. Sales order flow implementation and process management.
- Customer-wise price updating in ERP and maintained an up-to-date database of prospective clients, their contact details, and payment terms, brands.
- Resolve customer complaints and queries in a timely, professional manner.
- Track inventory levels, and coordinate with logistics for product availability.
- Monitor sales progress, and provide reports on sales metrics and performance.
- Analyzing sales trends and collecting future orders.
Senior Customer Service Executive
Bueno Finance
Gurgaon
04.2021 - 10.2022
- Responsible for providing customers support and customer satisfaction by ensuring that all questions and concerns are taken care of the first time they chat/mail in for assistance.
- Correspond with customers that have delinquent accounts to collect payments and make arrangements with their statements.
- Assisted my peers with floor support and supervisor chats/mail while supervisors were unavailable.
- Resolved any issues or complaints that have been detailed on incoming guest reviews and take appropriate action as needed.
- Answers customer queries regarding invoices and payments.
- Help to resolve customer complicated complaints and last minute problems.
Customer Service Executive
Bijnis
New Delhi
01.2020 - 06.2020
- Company Overview: start up company
- Demonstrated mastery of customer service call script within specified timeframes.
- Addressed customer service inquiries in a timely and accurate fashion.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Provided accurate and appropriate information in response to customer inquiries.
- Properly directed inbound calls in phone queues to improve call flow.
- Start up company
Sales Consultant
GLOBIVA
Gurgaon
- 01.2020
- Company Overview: AMERICAN EXPRESS PROCESS
- To sell the company's products/services by expanding contacts and further forging relationships with the prospects.
- To recommend solutions to any difficulties faced by the customers.
- To provide proper information, guidance, and support to the customers, therefore, enhancing relationships with the customers.
- AMERICAN EXPRESS PROCESS
Sales Consultant
Policy Bazaar
Gurgaon
- 01.2020
- Collaborate with team members to achieve better results.
- To be able to work with a team and achieve the desired results.
- To help meet and surpass business expectations and contribute to our company's rapid and sustainable growth.
- Discovering and tracking new sales prospects, negotiating deals and ensuring high levels of customer satisfaction.
Education
Bachelor of Commerce -
Delhi University
Skills
- Customer Service Skills
- Interim Supervisor Experience
- Microsoft Word
- Microsoft Excel
- Chat Support
- Mail Support
- Data analysis
- Customer relationship management
- Process improvement
Languages
- Hindi, Native
- English, Native
Industry Expertise
- Customer satisfaction
- Chat Support
- Mail Support
- Sales Function
Timeline
Sales Coordinator (Key Account)
Nutaste Food and drink Labs Pvt.Ltd
01.2023 - 03.2024
Senior Customer Service Executive
Bueno Finance
04.2021 - 10.2022
Customer Service Executive
Bijnis
01.2020 - 06.2020
Sales Consultant
GLOBIVA
- 01.2020
Sales Consultant
Policy Bazaar
- 01.2020
Bachelor of Commerce -
Delhi University
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