Shruti Maheshwari

Achieved seamless project implementation and testing phases by effectively managing stakeholders and overseeing key processes.

• Lead a successful implementation project for Eastern Europe's largest bank, overseeing upgrade across 600+ branches and managing over 25 billion euros in assets.
• Supporting a major upgrade implementation in West Africa with assets over $30 billion.
• Leading an implementation of a new product in South East Asia, previously serviced by a competitor.

Led a team of 20 members to effectively manage support relationships with Banks, engaging with CXO level executives worldwide.

• Coordinated cross-departmentally to ensure utmost client satisfaction.
• Developed and delivered impactful proposals and decks for Senior Management.
• Streamlined customer service processes and strategies resulting in improved efficiency.
• Planned, developed, and executed customer training sessions to enhance knowledge and deliver continuous support.
• Managed customer accounts, ensuring timely responses to inquiries, issue resolution, and customer satisfaction.

Developed and implemented policies and procedures to ensure compliance with applicable laws, regulations, standards, and best practices.

• Led a team of 25 as Cluster-level Service and Compliance Manager for Banking Operations.
• Part of National Transition Team for Release and Upgrade of Finacle from Ver7.x to Ver10.1, overseeing UI testing, functionality, and robustness checks.
• Increased Branch profitability through efficient cost management, generation of leads for Third party Fee Income, and attraction of Deposits and Float Balances to boost Net Interest Income.
• Achieved and maintained a continuous 7-star Audit rating for the Branch, exceeding compliance parameters by over 95%.
• Formulated, initiated and supervised execution of 'TIJORIS' activity to proactively reduce Fixed Costs through Safe Deposit Locker Allotments.
• Actively monitored AML and KYC compliance in all customer transactions, while personally conducting EDD for commercially important and high turnover clients.