Summary
Overview
Work History
Education
Skills
Websites
Technical Skills
Hobbies
Timeline
Generic
Shruti  Mallick

Shruti Mallick

Mumbai

Summary

Dynamic and result-oriented professional with over 10+ years of experience in sales including 2.8 years of extensive experience in Salesforce and new business acquisitions. Demonstrated expertise in leveraging Salesforce to optimize sales processes, manage customer relationships, and drive business growth. Adept at identifying and seizing new business opportunities, building strong client relationships, and delivering outstanding results in competitive markets.

My core competencies include

  • Consultative solution selling
  • Account Management & Business Development
  • Strategic relationship building including CXOs
  • Competitive Positioning
  • Collaboration and Teamwork
  • Adaptability and Problem-Solving

At Salesforce, I am responsible for driving new business development, revenue and profit growth, market share expansion, and ensuring high customer satisfaction among mid-market clients across West India. I am passionate about exploring innovative techniques and continuously seek new ways to engage with customers and enhance business outcomes. This role has been a dynamic and rewarding journey, and I eagerly look forward to tackling new challenges and uncovering fresh opportunities each day.

Overview

12
12
years of professional experience

Work History

Account Executive

Salesforce
Mumbai
04.2022 - Current
  • Manage strategic sales and business development for all prospects across the West region, focusing on revenue growth and long-term client partnerships.
  • Lead the complete sales cycle and deal cycle, from lead generation to deal closure, consistently meeting key performance metrics with a focus on new business acquisition and account expansion.
  • Built a strong sales pipeline through proactive cold calling, BDR collaboration, targeted email campaigns, and extensive industry knowledge.
  • Orchestrated end-to-end sales processes, working closely with Sales Engineers, Professional Services, Executives, and Partners to maximize deal success.
  • Ensure accurate and up-to-date customer and pipeline data within Salesforce, supporting reliable forecasting and data integrity.
  • Navigate complex sales cycles, presenting the value of Salesforce’s enterprise applications to C-level executives, enhancing buy-in and alignment.
  • Deliver compelling Salesforce demonstrations, both virtually and in person, to showcase product value and drive customer satisfaction and adoption.

Business Manager – Corporate Sales

Infoedge India Ltd (Naukri.com)
Mumbai
05.2014 - 03.2022
  • Manage a portfolio of key clients, overseeing a business base exceeding ₹2 crores. Identify and assess client requirements, providing expert guidance on selecting the optimal product mix for their needs.
  • Track and analyze client usage data to understand hiring needs, enabling tailored recruitment strategies for maximum impact.
  • Plan and execute high-volume hiring campaigns in close collaboration with clients, ensuring effective and timely delivery. Develop strategies and action plans to achieve targets and drive client satisfaction and revenue growth.
  • Cultivate and maintain strong, long-term relationships with all stakeholders to foster enduring business partnerships. Oversee a comprehensive product portfolio, including platforms such as Naukri.com, RMS, Calculus, IIMJobs.com, Naukrigulf.com, DoSelect, Zwayam, First Naukri.com, and integration solutions. Partner closely with product teams to assess website inventory, customize placements to meet specific client objectives.
  • Drive cross-selling and upselling initiatives, negotiating with C-level executives, purchasing, and HR departments to optimize revenue. Implement strategic approaches to penetrate new accounts and expand existing relationships with attractive offers and tailored solutions.
  • Strengthen connections with key decision-makers, including CEOs, COOs, CTOs, CMOs, CHROs, and Managing Directors, to ensure alignment and continued business engagement.
  • Utilize Tableau and other analytical tools to interpret hiring needs, industry trends, and client-specific insights, enabling data-driven decision-making.
  • Successfully developed business opportunities from previously untapped or zero-base clients, expanding market reach and revenue streams.
  • Ensure a comprehensive approach to customer support, resolving client issues efficiently with minimal turnaround time to maintain high satisfaction levels.

Marketing & Sales Intern

Sahara Q Shop
Mumbai
05.2013 - 07.2013

To study sales & marketing of Beverages (Mineral water and Energy drink) of Sahara Q Shop. Undertook a project on marketing and sales of their new product line of beverages (Mineral water and Energy drink) at HoReCa through extensive field study.

Education

MBA - Marketing Management

Mumbai University
Mumbai
07-2014

Bachelor of Commerce -

Mumbai University
Mumbai
03-2012

Higher Secondary Certificate -

Maharashtra Board
Mumbai
03-2007

Secondary School Certificate -

Maharashtra Certificate
Mumbai
03-2005

Skills

  • Digital Transformation
  • Pipeline Management
  • Customer Service
  • Customer Relationship Management
  • Account Management
  • Account planning
  • Competitor tracking
  • Partner Management
  • Customer acquisition and retention
  • Strategic Planning & execution
  • Lead generation and prospecting
  • Collaboration and teamwork
  • Negotiation and Closing deals
  • Customer Innovation and Success
  • Cross-selling & up-selling
  • Client Relationship Management
  • Adaptability and Problem-Solving
  • Territory Management

Technical Skills

  • Salesforce
  • Slack
  • Tableau
  • Teams
  • Microsoft 365

Hobbies

  • Spirituality
  • Singing
  • Travelling
  • Cooking

Timeline

Account Executive

Salesforce
04.2022 - Current

Business Manager – Corporate Sales

Infoedge India Ltd (Naukri.com)
05.2014 - 03.2022

Marketing & Sales Intern

Sahara Q Shop
05.2013 - 07.2013

MBA - Marketing Management

Mumbai University

Bachelor of Commerce -

Mumbai University

Higher Secondary Certificate -

Maharashtra Board

Secondary School Certificate -

Maharashtra Certificate
Shruti Mallick