Shruti Mallya

A highly motivated and experienced cabin crew member with 8 years or equivalent 7000 hours of experience in the aviation industry. Offers a strong work ethic and a motivated, service-driven personality. Looking for a role working as part of a dynamic cabin crew.

• Scored 100/100 in the Performance Evaluation Program (PEP) conducted as a surprise audit by the employer.
• Received outstanding feedback for adhering to SOPs, grooming standards, and executing timed service.
• Consistently achieved high Net Promoter Scores (NPS) every quarter, reflecting exceptional passenger feedback and service.
• Created 'WOW Moments' for VIP and celebrity passengers, receiving accolades from both customers and the employer.
• Led pre-flight briefings and coordinated aircraft preparation, including safety checks and service setup, ensuring all procedures and regulations were followed.
• Managed emergency situations with calm efficiency, providing first aid, handling medical/security incidents, and maintaining order during high-stress scenarios.
• Delivered exceptional customer service, anticipating passenger needs, resolving concerns, and upholding brand standards throughout the flight.
• Collaborated effectively with pilots, ground staff, and cabin crew to ensure smooth boarding, in-flight, and disembarkation processes, while maintaining clear communication channels.
• Maintained detailed flight records, analyzed passenger feedback, and implemented improvements to enhance service delivery and operational safety.

• Interests include traveling, exploring new cultures, and continuous learning in the field of aviation.
• Practice Yoga