Shruti Mudiraj
Summary
A management student with strong interpersonal communication skills, with adaptable professional with a quick-learning ability, and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
5
5
years of professional experience
1
1
Certification
2
2
Languages
Work History
Customer Care Associate
Taskus (Rangreza)
09.2022 - Current
- Managed customer inquiries using internal support systems and communication tools.
- Reviewed documents for accuracy prior to submission or publication.
- Provided technical support for customers in resolving complex issues.
- Coordinated with other departments to ensure efficient workflow processes.
- Coordinated with management to ensure alignment on project timelines and objectives.
- Facilitated feedback sessions to gather employee input on service quality enhancements.
Customer Care Executive
Skyline Telesolutions
01.2021 - 01.2022
- Handled customer inquiries through phone and email channels.
- Assisted in resolving customer complaints efficiently and effectively.
- Trained new hires on customer care protocols and best practices.
- Engaged with customers to gather feedback for service improvement initiatives.
- Documented customer interactions in the CRM system accurately.
Education
MBA -
Renaissance University
Indore 01-2026
B.Com (Hons.) -
Shri Gujarati Innovative College of Commerce And Science
04.2001 -
SSC - undefined
SICA School
01.2021
HSC - undefined
SICA School
01.2019
Skills
- Communication skills
- Team collaboration
- Team performance improvement
- Team leadership
- Customer service
- Project management
- Technical support
- Time management
- Professionalism
Certification
National Cadet Corps (NCC) - 'A' Certificate
Timeline
Customer Care Associate
Taskus (Rangreza)
09.2022 - Current
Customer Care Executive
Skyline Telesolutions
01.2021 - 01.2022
National Cadet Corps (NCC) - 'A' Certificate
05-2019
B.Com (Hons.) -
Shri Gujarati Innovative College of Commerce And Science
04.2001 -
SSC - undefined
SICA School
HSC - undefined
SICA School
MBA -
Renaissance University
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